Lead Compliance Specialist

Genesis Revenue Recovery; Phoenix (AZ); On-site; USD 28,929 - 33,062; Full time

Job summary

Genesis Revenue Recovery is seeking a Lead Compliance Specialist in Phoenix, Arizona. This role involves ensuring compliance with federal and state regulations for collection operations, conducting audits, and mentoring junior staff.

The ideal candidate will have over 2 years of experience in compliance related to debt collection, with strong knowledge of FDCPA and related laws. The position offers a full-time schedule and competitive hourly pay.

Qualifications

• 2+ years in compliance or quality assurance within debt collection.
• Strong knowledge of FDCPA, Regulation F, FCRA, UDAAP.
• Experience conducting audits and drafting regulatory responses.

Responsibilities

• Ensure compliance with collection activities and relevant regulations.
• Conduct compliance audits and file reviews.
• Draft regulatory responses and investigate consumer complaints.

Skills

Compliance knowledge

Written communication

Microsoft Office proficiency

Audit experience

Education

Bachelor's degree in Business Administration or related field

Job description

Lead Compliance Specialist

Genesis | Compliance Department

$21.00–$24.00/hr | Full-Time | Mon–Fri, 7:00 AM – 4:00 PM

About Genesis

Genesis is a third‑party property debt collection company committed to compliance‑first operations. We specialize in property‑related debt portfolios including rent arrears and related obligations. Our team operates in a regulated environment where integrity, accuracy, and regulatory expertise are foundational to everything we do.

We are currently seeking a Senior Compliance Specialist to join our growing Compliance & Risk Management team.

The Role

As a Compliance Specialist, you will serve as a subject matter expert responsible for ensuring our collection operations remain in full compliance with federal, state, and local regulations. You will conduct audits, draft regulatory responses, deliver staff training, and advise operational teams exercising independent judgment and providing guidance to junior compliance staff.

Responsibilities

• Ensure collection activities comply with the FDCPA, CFPB regulations, Regulation F, FCRA, and UDAAP standards.
• Conduct compliance audits, file reviews, and quality monitoring of collection accounts and correspondence.
• Draft written responses to regulatory inquiries from CFPB, Attorney General, DFPI, BBB, and others.
• Investigate consumer complaints and disputes; coordinate with management and legal counsel as needed.
• Review and recommend updates to compliance policies, procedures, and process guides.
• Mentor junior compliance staff and serve as a day‑to‑day compliance resource for front‑line teams.
• Monitor regulatory developments and proactively communicate relevant changes to management.

Requirements

What We're Looking For

• 2+ years in compliance, quality assurance, or a closely related role within debt collection or regulated financial services.
• Working knowledge of FDCPA, Regulation F, FCRA, UDAAP, SCRA, and GLBA.
• Experience conducting compliance audits and drafting regulatory or consumer complaint responses.
• Strong written communication skills and proficiency with Microsoft Office.
• Ability to work independently, prioritize competing demands, and meet deadlines.

Preferred

• Experience in property management or multi‑family housing.
• Familiarity with e‑OSCAR and credit bureau dispute processes.
• CRCP, ACA International certification, or equivalent compliance credential.
• Experience responding to CFPB examinations or regulatory inquiries.
• Bachelor's degree in Business Administration, Paralegal Studies, Finance, or related field.

Compensation & Details

Pay Range

$21.00–$24.00 per hour (based on experience and qualifications)

Employment Type

Full‑Time

Schedule

Monday – Friday, 7:00 AM – 4:00 PM

Department

Compliance

Employment Terms

Submit your resume and cover letter through our careers page or job board listing.

Equal Opportunity Employer

Genesis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.