Lead Complaints Investigator & Trend Analyst

Kindeva

Los Angeles (CA)

On-site

USD 90,000 - 130,000

Full time

2 days ago

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Job summary

Kindeva is seeking a Complaint Specialist to lead our complaints program from a quality and regulatory perspective. You will oversee investigations, track metrics, and drive continuous improvement within the department, ensuring compliance with FDA, ISO, and GMP standards.

This onsite role collaborates with cross-functional teams to safeguard patient safety and product quality. Based in Los Angeles, the role emphasizes data-driven trend analysis, timely response to customer concerns, and

Qualifications

Minimum of 4 years of pharmaceutical quality, regulatory, or complaint handling experience.
Experience performing product complaint investigations.
Experience with product trend analysis and data review.
Experience with technical writing and quality systems.

Responsibilities

Serve as SME for the QMS complaint module and related processes.
Oversee complaint investigations and ensure investigations are thorough and compliant.
Track metrics and trends; prepare reports for senior management and regulatory reporting.
Lead and participate in continuous improvement projects within the department.
Ensure timely handling of customer concerns and regulatory submissions (FARs, if applicable).