Lead Community Health Worker- Pop Health- CHW Certification required

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Tuition assistance

Retirement plans

Job summary

Jefferson Health Plans in Philadelphia is seeking a Lead Community Health Worker to guide a team of CHWs, connect community members with health services, and address social determinants of health across Jefferson sites in the Philadelphia region. A PA CHW certification is required, and some evening/weekend hours may be expected.

The role involves traveling to multiple locations, home visits when needed, and ongoing collaboration with community organizations to promote health equity and strong

Qualifications

• Active Community Health Worker certification for PA required.
• Experience coaching/mentoring CHWs and developing training.
• Ability to travel to multiple locations within a day.
• Willingness to conduct home visits (may not apply to all locations).
• Excellent communication and de-escalation skills.

Responsibilities

• Lead and mentor CHWs, coaching on navigation and healthy behaviors.
• Serve as SME on Health Related Social Needs assessments and EHR workflows.
• Collaborate with managers to develop trainings, curricula, and CE content.
• Coordinate oversight and support for community events.
• Manage a modified client caseload and ensure timely documentation.
• Apply DEI principles in interactions with clients and staff.

Skills

Coaching CHWs

Resource navigation

Training & curriculum

Cultural humility

Communication skills

Conflict resolution

Education

CHW certification (PA)

Job description

Number of Positions In Requisition

1

Job Details

The Lead Community Health Worker (LCHW) serves as the key liaison between the healthcare system and the community, leading efforts to improve health outcomes by connecting individuals and families with health services, resources, and educational opportunities. The LCHW will provide support and coaching to a team of Community Health Workers (CHWs), provide input in program development and learning curriculum for CHW growth, while actively engaging with local populations to address social determinants of health, reduce health disparities, and promote health equity. LCHW will carry a modified caseload of clients. Home and community-based visits is work assignment specific but could be an essential function of a CHW’s work. Travel to various sites within Jefferson enterprise to support other CHWs is required.
Location assignment and work settings could include: outpatient care areas, patient homes, inpatient settings, skilled nursing, community organizations, and participating in community events. Participation in community events and some evening/weekend hours may be required.

Job Description

This position requires an active Community Health Worker certification for the state of PA

Summary

The Lead Community Health Worker (LCHW) serves as the key liaison between the healthcare system and the community, leading efforts to improve health outcomes by connecting individuals and families with health services, resources, and educational opportunities. The LCHW will provide support and coaching to a team of Community Health Workers (CHWs), provide input in program development and learning curriculum for CHW growth, while actively engaging with local populations to address social determinants of health, reduce health disparities, and promote health equity. LCHW will carry a modified caseload of clients. Home and community-based visits is work assignment specific but could be an essential function of a CHW’s work. Travel to various sites within Jefferson enterprise to support other CHWs is required.
Location assignment and work settings could include: outpatient care areas, patient homes, inpatient settings, skilled nursing, community organizations, and participating in community events. Participation in community events and some evening/weekend hours may be required.

Job Duties

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)
• Train new Community Health Workers (CHWs) and provides ongoing staff development instruction while serving as a mentor and coach to CHWs in the areas of resource navigation, adopting healthy lifestyle behaviors, and navigating health care systems
• Serve as subject matter expert and trainer on Health Related Social Needs (HRSN)/Social Needs assessments and workflow in the electronic health record (EHR) and remain knowledgeable of appropriate community resources to support clients and CHW resource navigation
• Collaborate with Managers and Director to develop trainings, improve workflows, creation of training modules and continuing education curriculum, and identify and resolve problems
• Coordinate day of oversight and provide CHW support for community events
• Carry a modified client caseload at the direction of supervisor and/or director and complete accurate, timely documentation
• Apply cultural humility and diversity, equity, and inclusion principles when interacting with clients and staff and demonstrates clear communication and positive interpersonal skills

Minimum Qualifications

• working as a CHW in healthcare or a community based organization required
• working with people who have complex care needs required
• Provides excellent and consistent service to patients/clients/families, colleagues, community members and community partners
• Demonstrates strong ability to coach and mentor CHWs by breaking down unfamiliar topics to make them manageable for CHWs to develop their awareness of health conditions and health care system; builds up confidence with coordination of services, tracking of patient/client/family progress on goals and resource navigation; and can educate on healthy lifestyle habits Understands various community cultures and ways to engage them so they feel seen, heard, and empoweredExcellent communication skills and can de-escalate and resolve conflicts when they arise Follow ethical standards like codes of ethics, laws, and institutional guidelines

Additional Qualifications

• Ability to travel to multiple locations within a day
• Willingness to conduct home visits (may not be applicable for all CHW location assignments)
• Other duties as assigned

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America
Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow’s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time(including per diemcolleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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