LEAD COMMUNICATIONS OPERATOR / ER COORDINATOR II

Department of Behavioral Health and Developmental Services; Williamsburg (VA); On-site; USD 46,000 - 59,000; Full time

Job summary

Department of Behavioral Health and Developmental Services seeks a Lead Communications Operator / ER Coordinator II at Eastern State Hospital to support emergency coordination and dispatch across clinical and security operations.

This Agency Employee Only role requires experience with multi-line telephony, radio dispatching, supervision, and proficient use of Microsoft Office; hospital environment experience is preferred.

Qualifications

• Experience working in a medical facility.
• Experience with supervision.
• Experience in the use of Microsoft Office computer programs, online and computer data entry.
• Certification via Telecommunication School at the Hampton Roads Criminal Justice Academy.

Responsibilities

• Experience using a multi-line telephone system and various office equipment.
• Experience using law enforcement / two-way radio equipment and dispatching calls.
• Experience monitoring fire alarm systems.

Job description

Title:

LEAD COMMUNICATIONS OPERATOR / ER COORDINATOR II

State Role Title:

Emergency Coordinator II

Hiring Range:

$45,739 - $58,502

Pay Band:

4

Agency:

Dept Behavioral Health/Develop

Location:

Eastern State Hospital

Agency Website:

https://dbhds.virginia.gov/facilities/esh/

Recruitment Type:

Agency Employee Only - A

Job Duties:

• This position is only open to current Department of Behavioral Health and Developmental Services (DBHDS) employees.*

Minimum Qualifications:

• Experience working in a medical facility.
• Experience with supervision.
• Experience in the use of Microsoft Office computer programs, online and computer data entry.
• Certification via Telecommunication School at the Hampton Roads Criminal Justice Academy.

Additional Considerations:

• Experience using a multi-line telephone system and various office equipment.
• Experience using law enforcement / two-way radio equipment and dispatching calls.
• Experience monitoring fire alarm systems.

Contact Information:

• Name: EASTERN STATE HOSPITAL
• Phone: [phone] / REFER TO PAGEUP FOR APPLICATION STATUS
• Email: EMAIL APPLICATION MATERIAL NOT ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.