Lead - Commercial Operations & Analytics

Theguarantors; New York (NY); Hybrid; USD 180,000 - 200,000; Full time

Benefits offered by this job

Health Savings Account

Flexible Spending Accounts

401(k)

PTO & Holidays

Paid parental leave

Disability insurance

Job summary

TheGuarantors, a fintech leader protecting $7B+ lease value, seeks a Lead for Commercial Operations & Analytics in NYC. You will shape the operating foundations that power our rapidly growing commercial team.

You'll partner with Sales, Data, Risk, Pricing, Product, Marketing, and Operations to design scalable processes, deliver performance insights, and drive data-driven decisions that improve seller effectiveness and business outcomes in a hybrid NYC role.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or related functions.
• Experience in high-growth environments; management consulting a plus.
• Strong analytical skills; ability to translate data into insights.
• Experience building scalable operating processes and reporting.
• Excellent communication and stakeholder management.

Responsibilities

• Define Revenue Operations and enablement for a high-performing commercial org.
• Establish processes, standards, and tools for leadership to run the business.
• Identify frictions in the sales process and develop scalable solutions.
• Generate insights to inform priorities, resource allocation, territory design.
• Lead improvements to planning, pipeline management, knowledge sharing.
• Develop sales enablement approaches embedded into day-to-day workflows.
• Manage high-impact analytics initiatives from problem to measurement.

Skills

Analytical thinking

Stakeholder management

Communication

Systems thinking

Attention to detail

Influence decisions

Tools

SQL

Power BI

CRM systems

Job description

Lead - Commercial Operations & Analytics

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Commercial Strategy & Revenue Operations team exists to solve some of TheGuarantors' highest-priority commercial challenges. We identify opportunities to grow the business, develop strategies to capture them, and work across the organization to turn those strategies into measurable results.

Our work spans every part of the commercial organization. We partner closely with Sales, Product, Risk, Marketing, Finance, and Operations to improve how we serve customers, launch new initiatives, strengthen our go-to-market strategy, and build the capabilities that enable the business to scale. Because our work cuts across functions, success depends on building trusted partnerships, influencing without formal authority, and aligning teams around a common goal.

We aren't an internal consulting team. We own initiatives from strategy through execution and are accountable for the impact they create. The people who thrive here are comfortable with ambiguity, motivated by ownership, and excited to solve difficult business problems.

The Opportunity

As the Commercial Operations & Analytics Lead , you'll build the operating foundation that enables our commercial organization to perform at its best. As our business grows, creating a high-performing commercial organization requires more than reporting and dashboards. It requires clear operating rhythms, trusted performance insights, scalable processes, and the discipline to turn data into action.

You'll help design the systems that guide how we plan, measure performance, allocate resources, and make commercial decisions.

This is a highly cross-functional leadership role for someone who enjoys building. You'll work across Sales, Data, Risk, Pricing, Product, Marketing, and Operations to create the infrastructure that enables better decision-making and stronger commercial performance.

Your success will be measured by the quality of the operating foundation you build and the business outcomes it enables.

This is a hybrid role based in NYC .

What You'll Do

• Define what excellent Revenue Operations and strategic commercial enablement look like at TheGuarantors, and build the capabilities required to support a high-performing commercial organization
• Establish the processes, performance standards, and management tools that help commercial leaders run the business effectively
• Partner with Sales leadership and members of the Sales org to identify the highest-friction points in the sales process and develop scalable solutions that improve seller effectiveness, manager leverage, and commercial execution
• Generate insights that inform core commercial decisions, including performance priorities, resource allocation, account coverage, territory design, and growth investments
• Lead improvements to the systems and workflows that support planning, pipeline management, execution, knowledge sharing, and accountability across the commercial organization
• Develop new approaches to sales enablement that embed guidance, insights, and best practices directly into sellers' day-to-day workflows rather than relying primarily on traditional training
• Manage high-impact analytical, operational, and enablement initiatives from problem definition through implementation, adoption, and measurement

What You'll Bring

• Typically 5+ years of experience in Sales Operations, Revenue Operations, commercial analytics, business operations, or a related function in a high-growth environment
• Previous experience in management consulting or strategy is a plus
• Strong analytical skills, with the ability to translate complex data into clear insights and actionable business recommendations
• Experience building scalable commercial operating processes, performance management frameworks, and reporting capabilities
• Advanced proficiency with SQL, business intelligence platforms such as Power BI, and/or CRMs is strongly preferred
• Excellent communication and stakeholder management skills, with the ability to influence decisions across technical and non-technical audiences
• A systems-oriented mindset, exceptional attention to detail, and a passion for building scalable organizations
• Opportunities to make an impact within a fast growing company
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• Paid parental leave
• Company sponsored short and long term disability

The base salary range is between $180,000 - $200,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.