Lead Commercial Client Administrator

Hancock Whitney; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Hancock Whitney in Charlotte, NC seeks a Lead Commercial Client Administrator to provide complex administrative support to Relationship Managers. You will mentor junior staff, coordinate loan documentation, and address high-value client inquiries with independence.

The role emphasizes problem-solving, managing tasks with significant financial exposure, and ensuring accurate documentation across banking platforms like nCino and Salesforce. Collaboration with multiple teams is essential.

Qualifications

• Bachelor’s degree preferred in business, finance, or related field.
• 4 years in banking/financial services, client servicing/administration, operations, or related support experience.
• Extensive knowledge of loan documentation, financial statements, and banking operations.
• Proficient in banking systems including nCino and Salesforce, and Microsoft Office Suite.
• Strong leadership, organizational, and problem-solving skills.

Responsibilities

• Serve as the primary point of contact for high-value or complex commercial clients, addressing inquiries and resolving issues independently.
• Prepare, review, and coordinate loan documentation using platforms such as nCino and Salesforce.
• Liaise between Relationship Managers, Lending Services, and other bank areas to ensure seamless workflows and accurate documentation.
• Monitor account activity, identifying and addressing risks or discrepancies.
• Partner with Relationship Managers to identify cross-selling opportunities for ancillary services and participate in client calls and reviews.
• Mentor and guide junior Commercial Client Administrators to ensure tasks are performed accurately and efficiently.
• Provide advanced support for managing deposit relationships, setting up accounts, and processing loan payments and transfers.
• Lead special projects to enhance operational efficiency and client service.
• Ensure compliance with bank policies and regulatory requirements.

Skills

Leadership

Problem-solving

Client servicing

Education

Bachelor’s degree in business/finance or related field

Tools

nCino

Salesforce

Microsoft Office

Job description

JOB FUNCTION / SUMMARY

Lead Commercial Client Administrator provides complex administrative and operational support to Relationship Managers and serves as a mentor for junior administrators. This role emphasizes independent problem-solving and the ability to manage tasks with significant financial exposure to the bank.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Serve as the primary point of contact for high-value or complex commercial clients, addressing inquiries and resolving issues independently.
• Expertly prepare, review, and coordinate loan documentation, using platforms such as nCino and Salesforce.
• Act as a liaison between Relationship Managers, Lending Services, and other bank areas to ensure seamless workflows and accurate documentation.
• Monitor account activity, proactively identifying and addressing risks or discrepancies.
• Partner with Relationship Managers to identify and support cross-selling opportunities for ancillary services, participating in joint client calls and Relationship Reviews.
• Mentor and guide junior Commercial Client Administrators to ensure tasks are performed accurately and efficiently.
• Provide advanced support for managing deposit relationships, setting up accounts, and processing loan payments and transfers.
• Lead special projects or initiatives to enhance operational efficiency and client service.
• Ensure compliance with bank policies and regulatory requirements.

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE

• Bachelor’s degree in business, finance, or related field preferred.
• 4 years in banking/financial services, client servicing/administration, operations, commercial lending or related support experience.
• Extensive knowledge of loan documentation, financial statements, and banking operations.
• Proficient in banking systems, including nCino and Salesforce, and Microsoft Office Suite.
• Strong leadership, organizational, and problem-solving skills.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS

• Ability to work under stress and meet deadlines
• Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.