Lead Clinical Nurse

Kaiser Permanente; Gaithersburg (MD); On-site; USD 78,000 - 102,000; Full time

Job summary

Kaiser Permanente in Gaithersburg, MD seeks an RN to support the Clinical Coordinator by delivering high quality patient care and coordinating services. Responsibilities include patient triage, teaching, and assisting with procedures under provider orders, plus coordinating admissions and referrals with a focus on wound care.

The role involves staff scheduling, overtime coordination, training, and departmental process improvement, with emphasis on strong communication and clinical systems

Qualifications

• At least 1 year of current experience in HMO or ambulatory settings with emphasis on patient education.
• Experience in IV Therapy is required.
• Proficiency in the use of applicable computer software.
• Strong interpersonal and communication skills.
• Demonstrated knowledge of clinical systems and processes.
• BSN is preferred.

Responsibilities

• Provides direct patient care, triage member calls and patient teaching, and assists with procedures as ordered.
• Coordinates patient care for hospital admissions, referrals, OB/IV care, and pediatric programs.
• Makes staffing schedules, assesses workloads, and manages time sheets and assignments.
• Calls in staff to ensure minimum staffing and coordinates with other clinical teams for coverage.
• Handles difficult situations and resolves member issues.
• Orients new staff, identifies training needs, and provides in-service training.

Skills

Wound care

IV therapy

Interpersonal communication

Computer software proficiency

Clinical systems knowledge

Education

BSN

Tools

EMR / electronic medical records

Job description

Job Summary

To support the Clinical Coordinator in providing high quality customer service for both internal and external customer.

Essential Responsibilities

• Provides direct patient care, triage member calls, makes patient call-backs for providers, performs patient teaching, and performs and assists with procedures (Based on provider orders) and applicable regulatory laws.
• Coordinates patient care for hospital admissions, specialty referrals, IV Care for AHC, new mom assessment protocol (OB), MCCP (Peds), and ancillary support departments.
• Makes monthly staffing schedules and day-to-day work assignments to department staff. Assesses workloads, on an on-going basis and makes special assignments, during peak and slow periods. Collects and codes department time sheets.
• Calls in staff to meet minimum staffing requirements, including authorizing overtime, coordinating with other clinical teams to cover staff shortages and processes provider schedule changes when delegated by the Clinical Coordinator.
• Handles difficult and problematic work situations, including resolving member issues.
• Serves as resource for other staff members by answering questions; orients new staff, and identifies staff needs for training (and provides in-service training as needed).
• Performs special projects as assigned by the CC.
• Routinely provides feedback to CC for staff performance, work habits, and barriers to efficient, high quality work.
• Assists development and revision of department procedures.
• Performs other related duties as directed.

Strong background and experience in wound care.

Basic Qualifications

Experience

• At least one (1) year of current experience in HMO or ambulatory setting with emphasis patient education is required.
• Experience in IV Therapy is required.

Education

• N/A

License, Certification, Registration

• This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.

• Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire

OR

• Compact License: Registered Nurse within 6 months of hire

• Registered Nurse License (District of Columbia) within 6 months of hire

• Basic Life Support from American Heart Association

Additional Requirements

• Proficiency in the use of applicable computer software.
• Demonstrated effective interpersonal and communications skills are required.
• Demonstrated knowledge of clinical systems and processes is required.

Preferred Qualifications

• Previous experience in a leadership role is preferred.
• BSN is preferred.