Lead Operating Room Nurse

Kaiser Permanente; Largo (MD); On-site; USD 85,000 - 110,000; Full time

Job summary

Kaiser Permanente in Largo, MD is seeking a Clinical Coordinator to support high-quality customer service and patient care. The role includes direct patient care, triage, teaching, and coordinating complex admissions and referrals.

The position requires at least one year in an HMO or ambulatory setting with patient education emphasis, plus RN licensure in the relevant jurisdictions and BLS. Leadership experience is preferred and IV therapy proficiency is required.

Qualifications

• Minimum one year of current experience in HMO or ambulatory setting with emphasis patient education is required.
• Demonstrated effective interpersonal and communications skills are required.
• Experience in IV Therapy is required.

Responsibilities

• Provides direct patient care, triage member calls, makes patient call-backs for providers and teaches patients.
• Coordinates patient care for admissions, referrals, IV care, OB mom assessments, and pediatrics support.
• Creates monthly staffing schedules and assigns department staff; tracks workloads and overtime.
• Calls in staff to meet minimum staffing and approves overtime when needed.
• Coordinates with clinical teams to cover shortages and adjust provider schedules.
• Serves as a resource, orients new staff and identifies training needs.

Skills

Interpersonal skills

Clinical knowledge

Staff coordination

Tools

Computer software

Job description

Job Summary

To support the Clinical Coordinator in providing high quality customer service for both internal and external customer services for both internal and external customers.

Essential Responsibilities

• Provides direct patient care, triage member calls, makes patient call-backs for providers, performs patient teaching, and performs and assists with procedures (based on provider orders) and applicable regulatory laws.
• Coordinates patient care for hospital admissions, specialty referrals, IV care for AHC, new mom assessment protocol (OB), MCCP (Peds), and ancillary support departments.
• Makes monthly staffing schedules and day-to-day work assignments to department staff. Assesses workloads, on an on-going basis and makes special assignments, during peak and slow periods. Collects and codes department time sheets.
• Calls in staff to meet minimum staffing requirements, including authorizing overtime,
• coordinating with other clinical teams to cover staff shortages and processes provider schedule changes when delegated by the Clinical Coordinator.
• Handles difficult and problematic work situations, including resolving member issues.
• Serves as resource for other staff members by answering questions; orients new staff, and identifies staff needs for training (and provides in-service training as needed).
• Performs special projects as assigned by the CC.
• Routinely provides feedback to CC for staff performance, work habits, and barriers to efficient, high quality work.
• Assists development and revision of department procedures.
• Performs other related duties as directed.

Basic Qualifications

Experience

• Minimum one (1) year of current experience in HMO or ambulatory setting with emphasis patient education is required.

Education

• N/A

License, Certification, Registration

• This job requires credentials from multiple states. Credentials from the primary work state are required at hire. Additional Credentials from the secondary work state(s) are required post hire.
• Registered Nurse License (Virginia) within 6 months of hire AND Registered Nurse License (Maryland) within 6 months of hire

OR

• Compact License: Registered Nurse within 6 months of hire

• Registered Nurse License (District of Columbia) within 6 months of hire
• Basic Life Support from American Heart Association

Additional Requirements

• Demonstrated effective interpersonal and communications skills are required.
• Demonstrated knowledge of clinical systems and processes is required.
• Experience in IV Therapy is required.

Preferred Qualifications

• Previous experience in a leadership role is preferred.
• Proficiency in the use of applicable computer software preferred.
• BSN is preferred.