Lead Clinical Case Manager - CARES

la familia; Hayward (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Hybrid work arrangements

Professional development opportunities

403(b) retirement plan

Job summary

La Familia is seeking a Clinical Case Manager to provide trauma-informed, clinically oriented case management to adults with serious mental health conditions transitioning from incarceration or other justice system involvement back into the community.

You will perform comprehensive assessments, develop recovery-focused plans, and deliver field-based services in homes or community settings, coordinating with partners to ensure safe reintegration and access to resources.

Qualifications

• BA degree with minimum two years of experience in behavioral health, reentry services, or working with justice-involved populations, or MA in a related clinical field.
• Experience working with individuals with serious mental illness, substance use disorders, and/or co-occurring conditions.
• Bilingual English/Spanish highly desirable.

Responsibilities

• Conduct comprehensive clinical and reentry-focused assessments.
• Perform mental status examinations and ongoing risk assessments.
• Develop and implement individualized recovery-oriented service plans.
• Provide intensive, field-based case management during critical transition periods.

Skills

Behavioral health experience

Reentry services experience

Bilingual English/Spanish

Education

BA degree or MA in related field

Tools

MS Office

Google Workspace

Job description

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.POSITION OVERVIEW Reentry+Clinical):The Clinical Case Manager provides trauma-informed, clinically-oriented case management services to adults with serious mental health conditions who are transitioning from incarceration, probation, or other justice system involvement back into the community.This role integrates clinical assessment, care coordination, and reentry stabilization services, supporting clients in navigating the complex challenges of reintegration, including housing instability, behavioral health needs, substance use recovery, and access to medical and social services.The Clinical Case Manager applies clinical judgment, risk assessment, and crisis intervention skills to promote safety, reduce recidivism, and support long-term recovery. Services are delivered in the field—including homes, correctional reentry settings, and community agencies—as well as via telehealth.Working as part of a multidisciplinary team, the Clinical Case Manager collaborates with probation/parole, behavioral health providers, housing partners, and community-based organizations to ensure coordinated, client-centered care. This role will report directly to the Program Supervisor.This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:Conduct comprehensive clinical and reentry-focused assessments, including mental health, substance use, criminogenic risk factors, housing stability, and psychosocial functioning.Perform and document mental status examinations (MSEs) and ongoing risk assessments, including evaluation of safety concerns, relapse risk, and recidivism factors.Develop and implement individualized, recovery-oriented service plans that address both clinical needs and successful community reintegration goals.Provide intensive, field-based case management to support clients during critical transition periods following release from incarceration or institutional settings.Deliver crisis intervention, de-escalation, and safety planning, coordinating higher levels of care (e.g., hospitalization, detox programs) when clinically indicated.Support clients in accessing behavioral health treatment, including linkage to psychiatric services, therapy, and substance use recovery programs.Collaborate with probation/parole officers, reentry programs, correctional facilities, and legal system partners to ensure compliance with conditions of release while supporting client rehabilitation.Assist clients with securing stable housing, including transitional housing, reentry housing programs, shelters, and independent living placements.Facilitate access to benefits and entitlements (e.g., SSI/SSDI, Medi-Cal, CalFresh), identification documents, and employment or vocational services.Provide rehabilitation counseling and skill-building interventions, including life skills, coping strategies, and community integration support.Coordinate care with medical and dental providers, ensuring continuity of care for co-occurring physical health conditions.Maintain accurate, timely, and compliant clinical documentation, including progress notes, treatment plans, ANSAs, and reentry-related outcomes.Participate in multidisciplinary team meetings, case conferences, and clinical supervision, contributing clinical insight on high-risk and complex cases.Build and maintain strong relationships with community reentry resources and service providers to expand support networks for clients.Provide transportation support and accompaniment to appointments when necessary to ensure engagement in services.Additional Clinical & Reentry Competencies:Serve as a liaison with funders regarding programmatic and operational issues.Attend all funder-required meetings, events, and trainings.Ensure delivery of program elements in compliance with contract language.Submit all required documents and reports by the deadlines.Collaborate with La Familia Administration and the Supervisor to ensure accurate and appropriate contract expenditures.Knowledge of criminogenic risk factors, recidivism reduction strategies, and justice system processesExperience applying trauma-informed care and culturally responsive practices, particularly with historically marginalized and justice-involved populationsAbility to balance accountability (legal compliance) with client-centered, recovery-oriented careStrong skills in motivational interviewing, harm reduction, and relapse preventionOtherAttend trainings and participate in events relevant to key responsibilitiesTrack and regularly report on key metrics for responsible function areasLeads and collaborate on special projects related to agency objectives as appropriateCORE COMPETENCIES:Leading the self:Demonstrates ethics and integrityDisplays drive and purposeManages self and adapts to changeExhibiting leadership staturePractice self-awareness and continuous learningINCLUSION, RESPECT, AND COLLABORATION:Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.QUALIFICATIONS & EXPERIENCE:BA degree with minimum two years of experience in behavioral health, reentry services, or working with justice-involved populations, or MA in a related clinical fieldExperience working with individuals with serious mental illness, substance use disorders, and/or co-occurring conditionsPrior experience in reentry, forensic mental health, corrections, or probation/parole collaboration strongly preferredBilingual (English/Spanish) highly desirableStrong clinical documentation and assessment skillsExperience in non-profit and community-based organizations preferred.Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.Proficient in MS Office and Google Workspace products.Valid CA Driver’s License and willingness to provide field-based servicesAuto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.OTHER RESPONSIBILITIES:Demonstrates cultural awareness and provides respectful, client-centered care.Maintains knowledge of community resources for client referralsAttend work regularly, adhering to policies on absences and tardiness.Understands and applies legal requirements, including confidentiality and risk management.Timekeeping & Attendance ResponsibilitiesAccurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.Take all required meal and rest breaks in compliance with state, federal, and agency policies.Review and submit timesheets by established deadlines to ensure timely payroll processing.Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.Maintain consistent and reliable attendance to support team and program operations.Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.TEAM COMMITMENT:Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.Handles difficult or conflict situations constructively and seeks appropriate assistance.Accepts accountability and constructive feedback.Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.WORKING CONDITIONS and JOB SETTING:Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shouldersWhile performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.The employee is occasionally required to move around the officeSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focusMay require travel, dependent on agency needsCan work under deadlinesPerforming general physical activities such as picking up, moving, and using objects, tools, or controlsThe noise level in the work environment is usually low to moderate.Physical RequirementsAbility to safely operate a motor vehicleAbility to push, pull, and lift up to 50 pounds frequently.Ability to stand and move from one location to another daily.Ability to sit for prolonged periods of timeAbility to visually focus on near and far items, and to be able to switch between them.Ability to reliably report to work on time and perform the position's required tasks as scheduledAbility to grasp and carry itemsAbility to hear and effectively communicate with co-workers, clients, and the publicAbility to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the futureAbility to process information and data for use within the organizationBENEFITS:Excellent Health benefits package for you and your family, including:Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.Vacation, 15 paid holidays, 12 paid sick days upon accrualEmployee Assistance Plan to support you and your family’s well-being and financesPet Plan Benefit:PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service403(b) retirement planWork-life wellbeing & excellent work hoursLa Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.License and Certification renewals reimbursed.Supportive/Collaborative work environmentOpportunities for Growth and Professional DevelopmentWe believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.