Bilingual Case Manager

la familia; Hayward (CA); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Excellent health benefits

Hybrid work arrangements

403(b) retirement plan

Mentorship and training

Job summary

La Familia is seeking a Case Manager in California to assess client needs, develop care plans, and coordinate housing and entitlements. The role supports minors and families within a collaborative multi-agency framework.

You will engage in regular supervision, case documentation, and outreach to community resources, while operating under SEIU 1021 terms. A flexible hybrid schedule is available.

Qualifications

• BA degree in mental health, or community outreach/education/experience.
• 2 years’ experience in mental health or community outreach.
• Bilingual Spanish/English required; proficiency in both verbal and written communication.

Responsibilities

• Provide assessment of clients’ needs across housing, daily activities, counseling, entitlements, budgeting, and related areas.
• Develop collaborative treatment plans and coordinate services with family and community providers.
• Assist clients in finding housing options (shelters, board and care, transitional housing, independent living).
• Assist clients in applying for entitlements and managing benefits.
• Attend meetings, maintain documentation for funding sources, and report on key metrics.
• Provide crisis intervention when needed and maintain a full caseload, primarily serving minors.

Skills

Bilingual Spanish/English

Customer service orientation

Discretion with confidential info

Education

BA degree in mental health or related field

Tools

MS Office

Google Workspace

Job description

Except in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job.POSITION OVERVIEW:The Case Manager will receive one hour of individual supervision per week, and take part in a two-hour group supervision. The Case Manager will regularly perform assessments of clients’ needs. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:January 2027: 3% base pay increaseFuture increases will be subject to the terms of the collective bargaining agreement.Essential Job Functions and Responsibilities:Provide support and guidance to other staff within the Caminos program, including: clarifying program procedures, aiding in onboarding of new staff members, andPerform regular assessments of clients' needs in the following areas: housing, daily activities, counseling, coordination of other care, social relationships, family relationships, symptom management, securing and managing entitlements such as SSI, budgeting, and other related areas.Develop collaborative treatment plans with clients to help them accomplish activities, goals and objectives. Implement the plan through the provision of services, referrals and coordination with family and other community service providers.Assist clients to find appropriate housing at local shelters, board and care homes, transitional housing and independent living placements in the community.Assist clients in applying for entitlements and managing entitlements.Attend weekly staff meetings and other meetings as requestedAssist clients with locating and accessing needed health care and dental care, as well as educational needs.When necessary, conduct home visits and attend appointments with clients.Collaborate with schools and district staff and other agencies in a friendly and professional way. Learn about Alameda County social service resources, housing resources, community resources and build relationships with resource providers. Maintain timely documentation for clinical services as required by funding sources. Regularly review files and monitor activities of clients with follow-up contact in-person or via phone.Provides crisis intervention as needed; stabilizes clients in crisis including brief intervention in clinic; arranges for hospitalization and coordinates treatment elements. Maintain a full caseload of clients. Clients are generally minors, but services may be extended to support other family members.OtherAttend trainings and participate in events relevant to key responsibilitiesTrack and regularly report on key metrics for responsible function areasLeads and collaborate on special projects related to agency objectives as appropriateQUALIFICATIONS & EXPERIENCE:BA Degree in the mental health field, or community outreach, education/experience2 years’ experience in the mental health field or community outreachBilingual Spanish/English - Proficiency both verbal and written communication in English and Spanish is essential for this this position is requiredExperience in non-profit and community-based organizations preferred.Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.Proficient in MS Office and Google Workspace products.Valid CA Driver’s license required.Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.WORKING CONDITIONS and JOB SETTING:Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shouldersWhile performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.The employee is occasionally required to move around the officeSpecific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focusMay require travel, dependent on agency needsCan work under deadlinesPerforming general physical activities such as picking up, moving, and using objects, tools, or controlsThe noise level in the work environment is usually low to moderate.Physical RequirementsAbility to safely operate a motor vehicleAbility to push, pull, and lift up to 50 pounds frequently.Ability to stand and move from one location to another daily.Ability to sit for prolonged periods of timeAbility to visually focus on near and far items, and to be able to switch between them.Ability to reliably report to work on time and perform the position's required tasks as scheduledAbility to grasp and carry itemsAbility to hear and effectively communicate with co-workers, clients, and the publicAbility to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the futureAbility to process information and data for use within the organizationBENEFITS:Excellent Health benefits package for you and your family, including:Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.Vacation, 15 paid holidays, 12 paid sick days upon accrualEmployee Assistance Plan to support you and your family’s well-being and financesPet Plan Benefit:PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service403(b) retirement planWork-life wellbeing & excellent work hoursLa Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being.License and Certification renewals reimbursed.Supportive/Collaborative work environmentOpportunities for Growth and Professional DevelopmentWe believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.This position is covered under the SEIU 1021 Collective Bargaining Agreement. In addition to the established base pay, members will receive negotiated annual increases as follows:January 2027: 3% base pay increaseFuture increases will be subject to the terms of the collective bargaining agreement.