Lead Clinic Service Rep

BJC HealthCare; St. Louis (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in St. Louis invites applications for the position of Lead Clinic Services Rep in the OB/GYN department. This role involves supporting patient services, handling escalated inquiries, and training staff, all within a supportive and dynamic environment. Strong customer service skills and experience in healthcare settings are preferred.

Benefits

Comprehensive medical, dental, vision, and life insurance

Disability insurance paid for by BJC

401(k) plan with BJC match

Tuition Assistance available

Paid Time Off

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• Experience in a supervisory role (>2 years preferred).

Responsibilities

• Provide customer service to patients via phone and in person.
• Handle escalated patient calls and schedule needs.
• Train new staff and monitor phone wait times.

Skills

Customer Service

Data Entry

Problem Solving

Education

High School Diploma or GED

Associate's Degree

Job description

Additional Information About the Role

Barnes-Jewish Hospital has an opportunity for a Lead Clinic Services Rep supporting OB/GYN patients.

In this role, you will provide great customer service to patients via phone and in person. You will also be responsible for handling escalated patient calls or scheduling needs, ongoing traning of employees and monitoring of phone wait times.

Schedule:

• Monday - Friday
• Shift: 7:30a-4p
• 40 hours a week
• No weekends or holidays

Overview

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Obstetrics/Gynecology clinic serves women from diverse socioeconomic and cultural backgrounds, the majority of whom come from the St. Louis metropolitan area. Any woman, regardless of age, is eligible to receive care in the OB-BYN Clinic. Patients are seen for routine OB-GYN care including prenatal care, well women exams, and family planning. The OB-GYN Clinic provides outpatient OB-GYN care and nursing care through health promotion, prenatal screening, diagnosis, treatment, and education.

Preferred Qualifications

Role Purpose

Serves as the lead for customer service representatives. Directs the patient flow process for the customer service team. Coordinates day-to-day operations in respective areas. Assists in training new staff. Provides reports on specific areas of responsibility. Provides updates to the Intake Manager, promotes and holds employees responsible for ICARE standards.

Responsibilities

• Performs complete and correct data entry of necessary information.
• Identifies and resolves problems encountered in the order entry and confirmation processes.
• Coordinates the day-to-day operations in respective areas, responsible for coordinating and training new employees, responsible for process improvement efforts.
• Handles customer compliments and complaints, updates appropriate areas of patient information in patient records and other documents as needed.
• Assists staff with trouble-shooting unusual accounts and escalated patient concerns.

Minimum Requirements

Education

• High School Diploma or GED

Experience

Supervisor Experience

• < 2 years

Preferred Requirements

Education

• Associate's Degree

Experience

• 2-5 years

Supervisor Experience

• 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

Role Purpose

Serves as the lead for customer service representatives. Directs the patient flow process for the customer service team. Coordinates day-to-day operations in respective areas. Assists in training new staff. Provides reports on specific areas of responsibility. Provides updates to the Intake Manager, promotes and holds employees responsible for ICARE standards.

Responsibilities

• Performs complete and correct data entry of necessary information.
• Identifies and resolves problems encountered in the order entry and confirmation processes.
• Coordinates the day-to-day operations in respective areas, responsible for coordinating and training new employees, responsible for process improvement efforts.
• Handles customer compliments and complaints, updates appropriate areas of patient information in patient records and other documents as needed.
• Assists staff with trouble-shooting unusual accounts and escalated patient concerns.

Minimum Requirements

Education

• High School Diploma or GED

Experience

Supervisor Experience

• < 2 years

Preferred Requirements

Education

• Associate's Degree

Experience

• 2-5 years

Supervisor Experience

• 2-5 years

Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Obstetrics/Gynecology clinic serves women from diverse socioeconomic and cultural backgrounds, the majority of whom come from the St. Louis metropolitan area. Any woman, regardless of age, is eligible to receive care in the OB-BYN Clinic. Patients are seen for routine OB-GYN care including prenatal care, well women exams, and family planning. The OB-GYN Clinic provides outpatient OB-GYN care and nursing care through health promotion, prenatal screening, diagnosis, treatment, and education.