Lead Client Service Specialist - C3 Skid Row

Davita Inc.; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading organization in social services is seeking a Lead Client Services Specialist in Los Angeles. The role involves coordinating resources and offering support to homeless individuals through outreach services. The ideal candidate should possess experience working with vulnerable populations, strong communication skills, and an understanding of harm reduction principles. This full-time position provides comprehensive benefits and relies on both field and office work to engage clients effectively.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

Retirement Planning (403b) & Matching

Paid Holidays

Flexible Spending Account (FSA)

Corporate Discounts

Qualifications

• Minimum of 1 year experience working with homeless individuals.
• Understanding of harm reduction based services.
• Excellent verbal and written communication skills.

Responsibilities

• Provide coordination of services and activities to clients.
• Engage clients in the case management process.
• Provide timely documentation of service data.

Skills

Communication

Client Engagement

Crisis Intervention

Education

High school diploma, GED or equivalent

Tools

Excel

Job description

Role: Lead Client Services Specialist - C3 Skid Row

Reports to: Assistant Director

Program: 1502- Downtown C3

Department: Outreach

Location: Molly Lowrey and Frank Rice Center - 627 S. San Julian Street, Los Angeles, CA 90014

Setting: 100% Onsite

Schedule: Monday - Friday, 7:30am - 4pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

Under the supervision of the Assistant Director, the Lead Client Services Specialist will provide coordination of services and activities to clients at the Molly Lowery and Frank Rice Center. The Center will offer resources and support to assist individuals enrolled in services with the C3 Multidisciplinary Street Outreach teams. The Center will engage street homeless clients by providing a space to receive supportive services and access to hygiene. Showers, wellness activities, support and process groups, case management, and medical and mental health services will be provided on site. The Lead Client Services Specialist will provide support to C3 clients accessing services at the Center and work in collaboration with the C3 Street Outreach teams to ensure access to appropriate life skills supports and access to medical and psychiatric care. They will also provide administrative support through management of reporting data, ordering and inventory of supplies, and other administrative supports for 6 outreach teams.

C3 Outreach teams are a core part of LA County's street-based engagement effort on Skid Row. Our program is a part of the LA County/City approved strategy to combat homelessness through building relationships with the most vulnerable, chronically homeless individuals. C3 works to identify, engage, and connect homeless individuals to interim and permanent housing and life-saving supportive services.

The Mollie Lowery and Frank Rice Center is designed serve approximately 75 people clients at a time, with the capacity of up to 200 per day. This new program provides low-barrier, harm reduction based services to the highest need individuals living on the streets of Skid Row.

Job Description Essential Duties and Responsibilities:

Under the supervision of the Assistant Director, the C3 Skid Row (Molly Lowery and Frank Rice Center) Client Services Specialist responsibilities include:

• Provide intakes and orientation to clients including program rules, requirements and policies.


• Provide supportive contact to all clients including de-escalation and non-violent crisis intervention.


• Monitor activities to ensure safety, structure, and smooth flow of services throughout the day.


• Engage clients in the case management process by effectively building trusting relationships.


• Sign up clients for showers, case management, medical and mental health services and wellness activities.


• Distribute and inventory hygiene supplies including towels and toiletries.


• Provide timely documentation of service data and interventions provided to clients.


• Participate in all staff meetings, trainings, and case conferences as well as any other clinical or administrative meetings, as requested.


• Report all maintenance issues to supervisor and complete appropriate work order documentation.


• Assist with daily operation of facility, including general cleaning duties.


• Other duties as assigned.

Job Description Qualifications:

• High school diploma, GED or equivalent required.


• Minimum of 1 year experience working with homeless individuals with severe and persistent mental illness and co-occurring disorders.
  


• Understanding of, and interest in providing harm reduction based services
  


• Experience tracking data with Excel


• Excellent verbal and written communication skills.

Job Description Preferred Qualifications:

• BA in Social Work, Psychology, or related field preferred or minimum of two (2) years' working with the adult homeless population.


• Bilingual (Spanish/English) speaker strongly preferred


• Knowledge of the Skid Row community and resources preferred.

Job Description Work Environment:

• Combination of field and office environment.


• Regularly required to sit, stand, bend; occasionally lift up to 35lbs.


• On occasion walk or drive to different local sites.


• Will necessitate working in busy and loud environments


• Will be exposed to elements like cold, heat, dust, noise, and odor.


• May need to bend, stoop, twist, and sit throughout the day.

EXPECTED BEHAVIORS OF ALL STAFF

1. Act as a role model


2. Demonstrate a sense of responsibility


3. Continuously learn and improve


4. Acknowledge your own areas of improvement


5. Hear and provide honest, specific and direct feedback


6. Create an environment where everyone is welcomed valued and respected


7. Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance


• Vision Insurance


• Dental Insurance


• Retirement Planning (403b) & Matching


• Paid Holidays


• Paid Vacation Days


• Paid Sick Days


• Employee Assistance Plans (EAP)


• TELUS Health


• Flexible Spending Account (FSA)


• Basic Life / Accidental Death & Dismemberment (AD&D)


• Voluntary Short- and Long-Term Disability


• Voluntary Pet Insurance


• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More


• The People Concern University & Certificates


• Corporate Discounts