Client Service Manager – Pharma Hub Services

SS&C Technologies; Union (NJ); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Lead Client Service Manager, where you will leverage your expertise in the Pharma industry to lead client services. This dynamic role involves driving solutions to client challenges, collaborating with internal teams, and providing mentorship. Enjoy a hybrid work model, a supportive work environment, and a range of benefits including medical, dental, and professional development reimbursement. If you're passionate about making a difference in the healthcare technology sector, this is the perfect opportunity for you.

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Medical, Dental, Vision

Employee Assistance Program

Parental Leave

Discounts on fitness clubs

Discounts on travel

Qualifications

• 3+ years of experience in Pharma Hub Services or Patient Access.
• Demonstrated leadership qualities supporting team development.

Responsibilities

• Lead client services focusing on operational and project efforts.
• Drive collaboration for optimal outcomes and client solutions.

Skills

Pharma Hub Services

Patient Affordability

Co-Pay

Leadership

Client Communication

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Lead Client Service Manager

Locations: Boston, MA; Kansas City, MO; Edina, MN; Union, NJ; | HYBRID

AL, GA, ID, IL, KS, MI, MS, NC, SC, TX | REMOTE

Get To Know Us: Our comprehensive pharmacy benefit management offerings help plans optimize the value in pharmacy benefits, improve clinical outcomes for members, reduce costs and risks, streamline administration, and manage compliance requirements.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Lead client services with CoPay/Pharma industry experience, focusing on operational, implementation, and project efforts.
• Leverage industry knowledge to drive solutions to client challenges.
• Prioritize and perform effectively in a fast-paced and dynamic environment.
• Communicate complex matters clearly to drive understanding and resolution.
• Drive collaboration internally and externally for optimal outcomes.
• Provide leadership, direction, and mentorship to internal teams, including client services, implementation, and development, based on Pharma/CoPay industry knowledge.
• Support development and refinement of processes, reporting, analytics, and performance metrics.
• Inform product development based on customer feedback and operational experiences.

What You Will Bring:

• 3+ years of experience in Pharma Hub Services, Patient Affordability, Co-Pay, or Patient Access.
• Leadership experience or demonstrated leadership qualities supporting team development.
• Knowledge of market and ability to advise on operational processes and product strategies.
• Experience collaborating with sales to support business growth and client acquisition.
• Ability to succeed in a dynamic environment.

Thank you for your interest in SS&C! To explore this opportunity further, please apply via our Careers page at www.ssctech.com/careers.

Unless explicitly requested, SS&C will not accept unsolicited resumes from recruiters or agencies.

SS&C offers excellent benefits including health, dental, 401k, tuition, and professional development reimbursement.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate based on race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status, or any other protected class.