Client Service Manager – Pharma Hub Services

SS&C Technologies; Kansas City (MO); On-site; USD 75,000 - 115,000; Full time

Job summary

An established industry player in financial services and healthcare technology seeks a Lead Client Service Manager. This role involves leading client services in the Pharma industry, leveraging industry knowledge to address client challenges, and providing mentorship to internal teams. With a hybrid work model and a commitment to work-life balance, this innovative firm offers numerous benefits, including flexible time off and professional development opportunities. Join a dynamic environment where your leadership can make a significant impact on client success and operational excellence.

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Medical, Dental, Vision

Employee Assistance Program

Parental Leave

Discounts on fitness clubs

Discounts on travel

Qualifications

• 3+ years of experience in Pharma Hub Services or Patient Access.
• Demonstrated leadership qualities supporting team development.

Responsibilities

• Lead client services with a focus on operational and project efforts.
• Drive collaboration internally and externally for optimal outcomes.

Skills

Leadership

Client Services

Pharma Hub Services

Project Management

Operational Processes

Collaboration

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Job Title: Lead Client Service Manager

Locations: Boston, MA; Kansas City, MO; Edina, MN; Union, NJ; | HYBRID

AL, GA, ID, IL, KS, MI, MS, NC, SC, TX | REMOTE

Get To Know Us:

Our comprehensive pharmacy benefit management offerings help plans optimize the value in pharmacy benefits, improve clinical outcomes for members, reduce costs and risks, streamline administration, and manage compliance requirements.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans
• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Wide Ranging Perspectives: Celebrating the Variety of Backgrounds, Talents and Experiences of Our Employees
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Lead client services with CoPay/Pharma industry experience, focusing on operational, implementation, and project efforts.
• Leverage industry knowledge to drive solutions to client challenges.
• Prioritize and perform effectively in a fast-paced environment.
• Communicate complex matters clearly to drive understanding and resolution.
• Drive collaboration internally and externally for optimal outcomes.
• Provide leadership, direction, and mentoring to internal stakeholders, including client services, implementation, and development teams.
• Support development and refinement of processes, reporting, analytics, and performance metrics.
• Inform product development based on customer feedback and operational experiences.

What You Will Bring:

• 3+ years of experience in Pharma Hub Services, Patient Affordability, Co-Pay, or Patient Access.
• Leadership experience or demonstrated leadership qualities supporting team development.
• Knowledge of the market and ability to consult with leadership and clients on operational processes and product strategies.
• Proven collaboration with sales teams to support business development and client acquisition.
• Ability to succeed in a dynamic environment.

Thank you for your interest in SS&C! To explore this opportunity further, please apply through our Careers page at www.ssctech.com/careers.

SS&C offers excellent benefits including health, dental, 401k, tuition and professional development reimbursement.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate on any protected basis.