Lead Clerk: Customer Service & Store Ops

Winco Foods; Billings (MT); On-site; USD 17,000 - 22,000; Full time

Job summary

WinCo Foods in Billings, MT is seeking motivated individuals to support store operations in grocery or freight areas. You will deliver friendly customer service, assist the department manager, and perform clerk, cashier, or freight stocker duties as needed to keep the store running smoothly.

Ideal candidates communicate clearly, lead by example, and handle multiple tasks with accuracy while maintaining safety and policy compliance.

Qualifications

• Demonstrated ability to provide world-class customer service in a retail setting.
• Experience leading or coordinating small teams or tasks in a fast-paced environment.
• Ability to perform multiple tasks simultaneously with accuracy and honesty.

Responsibilities

• Assist management with store operations in designated departments (grocery or freight).
• Lead by example in customer service and support the department manager.
• Resolve customer questions/complaints professionally and ensure fast, friendly service.
• Perform duties of clerk, cashier, and freight stocker as needed and supervise assigned staff.
• Monitor customer traffic, checkout coverage, and keep areas clean and organized.
• Ensure safety in the department and adherence to company policies.

Skills

Customer service

Leadership

Communication

Multi-tasking

Problem solving

Safety awareness

Teamwork

Physical stamina

Attention to detail

Education

High School Diploma or equivalent

Tools

POS systems

Job description

WinCo Foods in Billings, MT is seeking motivated individuals to support store operations in grocery or freight areas. You will deliver friendly customer service, assist the department manager, and perform clerk, cashier, or freight stocker duties as needed to keep the store running smoothly.

Ideal candidates communicate clearly, lead by example, and handle multiple tasks with accuracy while maintaining safety and policy compliance.