Lead Cleaner - SUT1

ABM Industries Inc.; Salt Lake City (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Lead Cleaner to oversee a team of cleaners in Salt Lake City. This role involves providing direction, ensuring quality standards, and assisting with training. The ideal candidate will have leadership experience and a strong customer service background.

Benefits

Comprehensive benefits package

Qualifications

• 1+ year of similar work experience.
• Customer service experience required.

Responsibilities

• Provide leadership and direction to team members.
• Conduct quality improvement inspections within assigned areas.
• Assist with training and scheduling of housekeeping staff.

Skills

Leadership

Communication

Customer Service

Job description

Job Summary Details:
The Lead Cleaner is responsible for giving direction, motivation, and guidance to a team of cleaners. Essential Functions:

• Conducts quality improvement inspections within assigned areas of responsibility.
• Ensures quality and satisfaction levels are meeting and/or exceeding expectations.
• Assures the highest quality of customer satisfaction.
• Assists with Training and Development.
• Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
• Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.
• Leads and participates in a team to ensure the successful completion of assigned tasks.
• Responsible for the running and leadership of the shift in the absence of the Supervisor.
• When the Supervisor is present, the lead worker may be responsible for directing smaller work groups.
• Assists the Supervisor and Shift Manager in the direction and supervision of field employees.
• While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor.
• Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
• Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

Responsibilities:

• Provides leadership and direction to team members.
• Provides open communication between field employees and management.
• Provides positive coaching to team members.
• Assists with the training of housekeeping staff and schedules work assignments.
• Assists with making daily and weekly work schedules.
• Oversees and performs cleaning operations in assigned building.
• Takes care of keys and access cards for the property.
• Reports damaged, broken and out of work features/items.
• Makes sure premises are secured at all times.
• Oversees and performs additional service requests (tag job) in assigned building.
• Works with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.
• Coordinates scheduling of cleaning crew.
• Oversees quality of jobs and confirms completion with Area Manager.
• Provides training to all new hires assigned to the building.
• Attends and participates in all meeting and training sessions involving assigned property and crew.
• Completes time sheets, validates time sheet accuracy and delivers time sheets to office.
• Checks supplies, equipment, and chemicals weekly.
• Completes order forms completely and accurately.
• Coordinates equipment usage and inventories.
• Performs all tasks and duties required of your team.
• Miscellaneous duties as assigned.

Qualifications:

• 1+ yr of similar work experience
• Customer service experience
  

Shift: 6:00PM - 4:30AM (Sunday - Wednesday)

Hourly Pay: $18.50 /HR

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)