Lead Cleaner Muscogee North

ABM Industries; Columbus (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead Cleaner to join their team in Columbus, Georgia. This role is pivotal in ensuring top-notch cleaning services while leading and training a team of technicians. The ideal candidate will possess strong troubleshooting skills and a passion for customer service. You will be responsible for maintaining high standards of cleanliness and efficiency, responding to customer needs, and ensuring the safety of the environment. If you are ready to take on a leadership role in a dynamic workplace, this opportunity is perfect for you.

Qualifications

• Must be 18 years or older and have a ten-year work history if available.
• Experience in commercial HVAC and supervisory roles is preferred.

Responsibilities

• Assist service representatives with technical troubleshooting.
• Train and instruct other technicians on problem-solving techniques.
• Handle customer complaints with empathy and provide solutions.

Skills

Customer Service Experience

Technical Troubleshooting

Training Others

Problem-Solving

Education

High School Diploma

Tools

Technical Manuals

Troubleshooting Tools

Job description

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Position Summary Details

ABM, a leading provider of integrated facility solutions, is looking for a Lead Technician Cleaner. Must be available to work Monday-Friday with starting pay of $13.00/hr. Must be available to pass a background check.

Responsibilities

• Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Can be relied on to train service technicians and trainees.
• Teach other technicians how to solve problems without solving the problem for them.
• Keep technical knowledge up to date regarding equipment and concepts.
• When presented with a problem, know what to do, and why, and whether to repair or replace.
• Search out and read applicable manuals and online sources.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Demonstrate capability of handling a heavy workload of calls.
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Follow point-by-point troubleshooting guides to find faults quickly.
• Avoid needless callbacks by checking the complete system before leaving the job.
• Check safety and limit controls for proper setting before leaving the job.
• When faced with a seemingly unsolvable problem, seek help and resolve it before leaving.
• Use proper tools and instruments for troubleshooting.
• Inform customer when arriving at or leaving the job and when planning to return.
• Explore customer complaints to determine the real problem.
• Respond to customer complaints with appropriate sympathy and empathy.
• When the problem is caused by customer misuse, tactfully instruct proper use.
• Provide assurance that the problem is fixed, explaining causes and remedies.
• Determine job priorities by adhering to schedules, handling interruptions, and ensuring proper tools and materials.
• Schedule maintenance and plan project work to ensure timely service.
• Complete all required paperwork promptly and accurately.
• Obtain customer signatures on service reports.
• Keep management informed of issues, changes, or customer dissatisfaction.
• Modify instructions for clear understanding at all levels.
• Instruct customer personnel to handle emergencies and know when to call for service.
• Recognize teaching opportunities for customers and allocate time accordingly.
• Provide sales with qualified leads and alert about competitive efforts.
• Identify responsible personnel for mechanical systems and recommend replacements for obsolete systems.
• Assist sales with pricing and projects.
• Support special projects as assigned.
• When supervisor is present, may direct smaller work groups.
• Report performance issues to supervisor; disciplinary authority is not granted.

Qualifications

• Must be 18 years of age or older.
• Must meet all requirements for working in specific ATS environments, including a ten-year work history if available.

Preferred Qualifications

• Customer Service Experience
• One year of lead or supervisory experience
• Two years of commercial HVAC experience

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Our over 100,000 team members deliver essential services daily, making spaces cleaner, safer, and more efficient. We serve various sectors including commercial real estate, aviation, education, mission-critical, manufacturing, and distribution. With over $8 billion in revenue and a blue-chip client base, we innovate and invest in sustainable solutions to create smarter, healthier spaces. ABM is an Equal Employment Opportunity employer, committed to diversity and inclusion. We participate in the E-Verify program and are proud to employ military veterans. Apply at www.abm.com/careers. For assistance, call 888-328-8606.