Lead Cleaner DCH Carolina

ABM Industries; Carolina (NC); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a Lead Cleaner to join their dynamic team. This role involves troubleshooting, repairing, and maintaining HVAC systems while ensuring exceptional customer service. You'll have the opportunity to train and mentor other technicians, enhancing your leadership skills. With a commitment to innovation and sustainability, this company provides a supportive environment where your contributions will make a significant impact on client satisfaction and operational efficiency. If you are passionate about HVAC and enjoy working in a collaborative setting, this position is perfect for you.

Qualifications

• Must be 18 years or older and meet ATS environment requirements.
• Customer service experience and HVAC experience preferred.

Responsibilities

• Troubleshoot and maintain HVAC systems efficiently.
• Train other technicians and ensure customer satisfaction.
• Prioritize jobs and manage a heavy workload effectively.

Skills

HVAC Troubleshooting

Customer Service

Technical Training

Problem-Solving

Education

High School Diploma

Job description

Join to apply for the Lead Cleaner DCH Carolina role at ABM Industries

3 days ago Be among the first 25 applicants

Position Summary

Troubleshoot, repair, maintain, and install HVAC and related equipment as assigned. Assume day-to-day coordination of specific agreements or projects to ensure contractual commitments are met in a timely, cost-effective manner.

Responsibilities

1. Use expert technical and troubleshooting knowledge to assist other service representatives in solving problems.
2. Demonstrate capability and interest in training others and be relied upon to train service technicians and trainees.
3. Teach problem-solving skills to other technicians without solving problems for them.
4. Keep technical knowledge current regarding equipment and concepts.
5. Assess problems to determine whether to repair or replace, and search applicable manuals and online sources.
6. Participate in technical organizations to enhance knowledge.
7. Handle a heavy workload of calls efficiently.
8. Follow systematic questioning techniques to diagnose customer complaints and troubleshoot faults quickly.
9. Ensure complete system checks before leaving the job to avoid callbacks and verify safety and limit controls are properly set.
10. Seek help for seemingly unsolvable problems and use proper troubleshooting tools.
11. Communicate with customers about arrival, departure, and follow-up plans empathetically.
12. Explore customer complaints to identify the root problem and instruct customers on proper system use.
13. Provide assurance to customers, explain causes and remedies, and suggest next steps if issues persist.
14. Prioritize jobs by adhering to schedules, handling interruptions, and arriving prepared with tools and materials.
15. Complete all paperwork accurately and promptly, obtaining customer signatures as needed.
16. Inform management of any unfavorable news, changes, or customer dissatisfaction.
17. Adjust instructions for clear communication with all levels of personnel.
18. Train customer personnel to handle emergencies and proper system use.
19. Provide qualified leads to sales, alert about competitive efforts, and support project pricing and planning.
20. Assist in supporting special projects as assigned, and when supervised, possibly direct smaller work groups.
21. Report performance issues to the supervisor, although disciplinary authority is not granted.

Qualifications

• Must be 18 years of age or older.
• Must meet all requirements for working in specific ATS environments, including a ten-year work history if available.

Preferred Qualifications

• Customer service experience.
• One year of lead or supervisory experience.
• Two years of commercial HVAC experience.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Our over 100,000 team members deliver essential services daily, making spaces cleaner, safer, and more efficient, thereby enhancing occupant experience.

We serve various sectors including commercial real estate, aviation, education, mission-critical, manufacturing, and distribution. With over $8 billion in revenue, we focus on innovative, sustainable solutions to improve facilities and support client goals. We are committed to creating smarter, more connected spaces and investing in the future.

ABM is an Equal Employment Opportunity employer and participates in the E-Verify program. We are proud to be a military-friendly company, offering opportunities to veterans. Apply at www.abm.com/careers. For assistance, call 888-328-8606.