Lead Cleaner (Clubs)

ABM Industries; Irving (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

ABM Industries is seeking a Lead Cleaner for Clubs to manage day-to-day operations and enhance service effectiveness through technical troubleshooting and customer training. The ideal candidate will possess strong customer service skills, with a focus on resolving issues and ensuring customer satisfaction.

Qualifications

• Experience in customer service and problem-solving.
• Ability to train others and work in high-pressure environments.

Responsibilities

• Assist service representatives with problem solving and training.
• Handle customer interactions and provide job priority assessments.

Skills

Customer Service Experience

Technical Troubleshooting

Job description

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Position Summary Details
Assume day-to-day coordination of specific agreements or projects as assigned to ensure contractual commitments are met in a timely, cost-effective manner.

Responsibilities

• Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
• Demonstrate capability and interest in training others.
• Train trainees and teach team members problem-solving techniques.
• Keep knowledge up to date regarding equipment and concepts by reading manuals and online sources.
• Participate in technical organizations to improve knowledge.
• Handle heavy workload efficiently.
• Follow systematic questioning and troubleshooting guides to diagnose faults quickly.
• Ensure complete system checks before leaving a job to avoid callbacks.
• Seek help for unsolvable problems before leaving the site.
• Use proper troubleshooting tools and inform customers of arrival, departure, and plans.
• Explore customer complaints to identify root issues and respond with empathy.
• Instruct customers on proper system use and handle customer interactions tactfully.
• Provide job priority assessments, adhere to schedules, and handle interruptions professionally.
• Complete paperwork accurately and promptly, obtaining necessary signatures.
• Keep management informed of issues, changes, and customer feedback.
• Modify instructions for clarity across different audiences.
• Train customer personnel for emergency handling and proper system use.
• Identify sales leads and support sales efforts, including pricing and replacement recommendations.
• Assist with special projects as assigned, and report performance issues to supervisors.

Qualifications

• Must be 18 years or older.
• Must meet requirements for working in specific ATS environments, including a ten-year work history if available.

Preferred Qualifications

• Customer Service Experience
• One year of lead or supervisory experience
• Two years of commercial HVAC experience

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions, serving diverse sectors with over $8 billion in revenue. We are committed to creating smarter, more connected spaces and are an equal opportunity employer. For assistance with applications, call 888-328-8606. Apply at www.abm.com/careers.