Lead Cleaner

ABM Industries; Inglewood (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Lead to oversee operational services in a dynamic environment. This role requires a proactive leader who can ensure productivity and customer satisfaction while maintaining safety and compliance standards. The ideal candidate will be bilingual in Spanish and possess strong customer service and leadership skills. Join a team that values collaboration and commitment to excellence, where your contributions will directly impact service quality and team performance. If you are passionate about leading others and making a difference, this opportunity is for you.

Qualifications

• Must be 18 years of age or older.
• Experience in training and leading a team.

Responsibilities

• Lead daily activities of the operations team members.
• Train service technicians and respond to customer complaints.
• Monitor staffing levels and daily schedules.

Skills

Bilingual in Spanish

Customer Service Experience

Leadership Skills

Education

High School Diploma

Job description

The Lead directly oversees the activities within the assigned operational services work team, ensuring productivity levels and customer service requirements are met, and that employees comply with all safety, quality, and compliance standards established by the company and clients. Must be bilingual in Spanish.

Pay: $24.75 per hour. The listed pay is the hourly range or rate for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and market data alignment.

Shift: Morning / Early Afternoon and Evening

Responsibilities

1. Demonstrate capability and interest in training others.
2. Train service technicians and trainees.
3. Respond to customer complaints with appropriate sympathy and empathy.
4. Lead the daily activities of the operations team members.
5. Set priorities to ensure task completion.
6. Maintain functionality and safety of operations by effectively leading the team.
7. Respond to client inquiries, requests, and concerns.
8. Utilize company policies and guidelines to resolve work problems.
9. Monitor staffing levels and daily schedules.

Qualifications

• Must be 18 years of age or older.

Preferred Qualifications

• Customer Service Experience
• One year of lead or supervisory experience

REQ NUMBER: 95020

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.