Lead Cashier I

FashionUnited; Norfolk (VA); On-site; USD 20,664 - 26,863; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Job summary

FashionUnited is looking for a Cashier in Norfolk, VA, to provide exceptional customer service and manage cash transactions. Ideal candidates should have over a year of sales experience, preferably in luxury retail, and be comfortable using POS systems. Responsibilities include greeting customers, assessing their needs, and ensuring a positive shopping experience. The position offers a flexible schedule and a pay range of $15.00 to $19.50 an hour, alongside various benefits like medical and dental insurance.

Qualifications

• 1+ year of sales experience, preferably in luxury retail.
• Experience with POS operation and basic computer proficiency.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers warmly and act as an ambassador.
• Engage customers and assess their needs.
• Handle cash/media accurately and deliver purchases.

Skills

Sales experience

Customer service

Cash handling

Technology proficiency

Education

Combination of education and experience

Tools

Point of Sale (POS) systems

Basic computer proficiency

Job description

About Coach

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and by the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Position Overview

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills. A Cashier’s ability to offer friendly, efficient service is vital to ensuring a positive customer experience, assessing store environment, understanding customer needs, and delivering appropriate service.

Key Responsibilities

• Greet customers warmly and act as an Insider Program ambassador.
• Engage customers at Cashwrap and in line; assess needs and provide solutions.
• Capture customer information accurately and securely.
• Complete end‑of‑shift audits; process returns, repairs, and damaged items per policy.
• Maintain SKU accuracy, Cashwrap organization, and cleanliness.
• Suggest add‑ons and promote gift cards.
• Handle cash/media accurately and deliver purchases appropriately.
• Assist with cashier training and report equipment issues.
• Demonstrate integrity, ownership, and collaboration.
• Stay composed under pressure; multitask and prioritize effectively.
• Communicate clearly and confidently; influence customer decisions.
• Adapt to customer needs and maintain awareness of surroundings.
• Be tech‑savvy and eager to learn new systems.
• Be knowledgeable about products, store policies, and procedures.
• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

Requirements

• 1+ year of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation and basic computer proficiency (iPad/laptop, mobile POS), walkie‑talkie use, and ability to read price/release sheets.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Physical Requirements

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), and to climb, bend, kneel, and maneuver on the sales floor and stockroom.

Competencies for All Employees

Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any situation quickly and directly; is not afraid to take negative action when necessary.

Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value‑added in brainstorming settings.

Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers; uses customer information for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Dealing with Ambiguity: Can effectively cope with change; shifts gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.

Drive for Results: Can be counted on to exceed goals; consistent high performer; very bottom‑line oriented; pushes self and others for results.

Interpersonal Savvy: Relates well to all kinds of people; builds rapport and constructive relationships; uses diplomacy and tact; can diffuse even high‑tension situations comfortably.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes successes and failures for clues to improvement; experiments and enjoys the challenge of unfamiliar tasks; grasps the essence and underlying structure of anything quickly.

Competencies for All People Managers

Strategic Agility: Sees ahead clearly; anticipates future consequences and trends accurately; has broad knowledge and perspective; future‑oriented; paints credible pictures and visions; creates competitive and breakthrough strategies and plans.

Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person’s career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; cooperates with developmental system; is a people builder.

Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Equal Employment Opportunity Policy

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration, and are made without regard to protected characteristics such as age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA) Statement

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].

Base Pay Range

$15.00‑$19.50

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance
• Additional benefits available for U.S. employees; see the full list of U.S. Corporate Compensation & Benefits.

Additional Information

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