Temporary Sales Support Associate

FashionUnited; Mishawaka (IN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a client-focused retail associate in Mishawaka, Indiana to welcome customers, operate the POS, and maintain stockroom organization. You will act as a brand ambassador, engage on the sales floor, and support social media engagement as needed.

The role requires at least 1 year retail experience, knowledge of POS systems, brisk multitasking, strong English, and a keen eye for fashion trends. Flexible schedule including nights, weekends, and holidays; competitive benefits.

Qualifications

• 1+ year of retail experience, ideally luxury retail.
• Knowledge of cash register systems and basic computer use.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador; support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and capture customer information per policy.
• Receive, process, and organize shipments; keep stockroom clean.
• Maintain stock levels and update visual merchandising as directed.
• Support sales floor activities and collaborate with team and management.
• Adhere to housekeeping standards and loss prevention guidelines.

Skills

Retail experience

Cash register

Tech-savvy

Attention to detail

Multitasking

Customer service

English proficiency

Tools

iPad

POS system

Walkie-talkie

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are committed to innovation and wholehearted inclusion. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock, sales, etc.) preferably in a luxury retail environment. Education may be combined with experience.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems and basic computer skills, including use of iPad/laptop, Mobile POS, and Internet; ability to use walkie‑talkie, read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Physical Demands: Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver on the sales floor and stockroom.

Our Competencies for All Employees

• Courage: Doesn’t hold back; provides direct, complete, actionable feedback; faces people problems quickly; takes negative action when necessary.
• Creativity: Generates new ideas, makes connections, and adds value in brainstorming.
• Customer Focus: Dedicated to meeting expectations, uses customer feedback for improvement, establishes trust.
• Dealing with Ambiguity: Copes with change, shifts gears, acts without full picture, handles risk and uncertainty.
• Drive for Results: Exceeds goals, top performer, bottom‑line oriented, pushes self and others.
• Interpersonal Savvy: Relates well with all people, builds rapport, uses diplomacy, diffuses tension.
• Learning on the Fly: Learns quickly, resilient, experiments, enjoys unfamiliar tasks, grasps underlying structure.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead, anticipates future, broad knowledge, paints credible visions, creates strategies.
• Developing Direct Reports and Others: Provides challenging tasks, holds development discussions, builds development plans, supports growth, builds people.
• Building Effective Teams: Blends people into teams, fosters morale, shares wins, encourages open dialogue, defines team success, creates belonging.

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require accommodation, contact Tapestry People Services at 1-855-566-9264 or [e-mail]

Base Pay Range

$15.00-$18.50

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, and Tuition assistance. Please click here for a complete list of U.S. Corporate Compensation & Benefits.

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