Lead Cashier I

Tapestry, Inc.; Norfolk (VA); On-site; USD 20,664 - 26,863; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Cashier for its Coach brand in Norfolk, Virginia. The Cashier plays a vital role in providing a positive customer experience through friendly service. Responsibilities include greeting customers, processing transactions accurately, and maintaining the sales environment. Candidates should have 1+ years of sales experience, preferably in luxury retail, and possess basic tech skills. Benefits include medical, dental, vision insurance, and a flexible schedule with a base pay range of $15.00-$19.50 per hour.

Qualifications

• 1+ years of sales experience, preferably in luxury retail.
• Ability to work in a high-paced environment.
• Strong English language proficiency.

Responsibilities

• Greet customers warmly and engage them in-store.
• Capture customer information accurately and securely.
• Suggest add-ons and promote gift cards.
• Assist with cashier training and resolve equipment issues.

Skills

Sales experience

Knowledge of fashion trends

Customer service

Cash handling

Tech-savvy

Tools

POS system

Basic computer skills

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we have unwavering optimism and are committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills. A Cashier's ability to offer friendly, efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment, understand the needs of their customer (and any waiting customer) and match their service appropriately.

Key Responsibilities:

• Greet customers warmly; act as an Insider Program ambassador.
• Engage customers at Cashwrap and in line; assess needs and provide solutions.
• Capture customer information accurately and securely.
• Complete end-of-shift audits; process returns, repairs, and damaged items per policy.
• Maintain SKU accuracy, Cashwrap organization, and cleanliness.
• Suggest add-ons and promote gift cards.
• Handle cash/media accurately and deliver purchases appropriately.
• Assist with cashier training and report equipment issues.
• Demonstrate integrity, ownership, and collaboration.
• Stay composed under pressure; multitask and prioritize effectively.
• Communicate clearly and confidently; influence customer decisions.
• Adapt to customer needs and maintain awareness of surroundings.
• Tech‑savvy and eager to learn new systems.
• Knowledgeable about products, store policies, and procedures.
• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

Requirements:

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work in a fast‑paced environment.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Base Pay Range: $15.00-$19.50

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail]