Lead Cashier & Front-End Coach

Workstream; Gurnee (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Ace Hardware Employee Perks

401K Benefits

In-Store Discount

Access to PerkSpot – discounts

Employee Assistance Program

Get your steps in daily

Job summary

Ace Hardware is seeking a Head Cashier to oversee cashiers, manage front-end operations, and ensure accurate cash handling and customer service standards in a busy retail setting.

The role emphasizes training, daily store operations, and maintaining high standards for customer interactions. You will coordinate with store leadership to keep queues efficient and promote Ace Rewards/B2B programs.

Qualifications

• Customer satisfaction-oriented
• Attention to detail
• Solid team player with excellent interpersonal skills with a strong willingness to learn
• Bilingual (Spanish) verbal and written communication skills a plus
• At least 18 years old
• Excellent problem-solving skills
• Knowledge of company systems and procedures
• Positive attitude

Responsibilities

• Ensure each customer receives outstanding service.
• Leads by example
• Greet customers as they enter the store
• Troubleshoot point-of-sale problems
• Effectively train and direct the activities of cashiers assigned to the front end and set the standard for customer service
• Ensure that associates assigned to the front end consistently follow all policies and procedures including established safety procedures; communicate issues to management
• Perform cash pulls, and make change orders per established policies
• Daily ensure that merchandise displays in the front-end area of the store remain clean, organized and well-stocked
• Ensure housekeeping duties are performed daily (sweeping, cleaning windows, dusting, straightening merchandise, sanitizing work areas, decluttering bulletin board, etc)
• Ensures customer lines are managed; calling for backup cashiers to assist when lines exceed 3 or more customers
• Ensure returned merchandise is restocked to the correct product location on the sales floor daily and that all damaged and defective merchandise is properly labeled
• Answer incoming telephone calls following company’s guidelines, within 3 rings; professionally transfer the call to the correct person or department; immediately answer a call if it rings back; page over the PA system when necessary
• Tactfully and pleasantly work with customers
• Maintain awareness of all promotions and advertisements
• Perform register sales transactions quickly and accurately per established cash control procedures and customer service guidelines
• Perform other tasks as assigned from time to time by store management
• Solicit customers to open an Ace Rewards card or setup a B2B account, issue receipts, refunds, credits or change due to customers
• Act as lead cashier with training and reviewing the work of cashiers
• Possibly assist with the work schedule of cashiers
• Promote Ace Rewards and B2B to all customers, and maintain all related supplies
• Assist with online and curbside orders
• Conduct Cashiers meetings; provide training and development of new associates in the assigned department
• Order and maintain all register supplies (bags, receipt paper, forms, pens, staplers,etc)
• Advise management when associates violate company policies
• Possibly assist management in the interviewing of new cashiers
• Relay communication to associates from management and vice versa
• Assist Customers with complaints, unless they require a manager
• Watch for shoplifters and take action, in line with company policy, that will discourage shoplifting
• Review and follow company policies and procedures
• Perform other assigned tasks as requested by management
• Provide motivation and leadership to associates in assigned department
• Always be patient and helpful under pressure with associates and customers
• Cooperate with others and work well as part of a retail team
• Provide and accept constructive suggestions and instructions
• Prioritize work to keep the department on task
• Maintain the queue including beverages and snack items

Skills

Customer satisfaction-oriented

Attention to detail

Team player

Bilingual (Spanish)

Age 18+

Problem-solving skills

Knowledge of company systems

Positive attitude

Job description

Ace Hardware is seeking a Head Cashier to oversee cashiers, manage front-end operations, and ensure accurate cash handling and customer service standards in a busy retail setting.

The role emphasizes training, daily store operations, and maintaining high standards for customer interactions. You will coordinate with store leadership to keep queues efficient and promote Ace Rewards/B2B programs.