Lead Cashier (4724C), Berkeley Dining - #87183

University of California, Berkeley; Berkeley (CA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Comprehensive benefits package

Exposure to culinary excellence and service standards

Job summary

The University of California, Berkeley is hiring a Lead Cashier who will lead a team to provide excellent customer service within Berkeley Dining. Responsibilities include managing cash transactions, ensuring cleanliness, and maintaining positive customer relations.

The ideal candidate should have cash handling experience, public contact skills, and the ability to direct employees effectively. This on-site role involves supporting a dining program that serves thousands each year.

Qualifications

• Experience in a retail operation involving cash handling.
• Ability to read, write, and understand English.
• Experience in supervision and managing a team.

Responsibilities

• Direct and train cashiers in proper handling procedures.
• Lead positive relations with customers and resolve issues.
• Ensure operational areas are clean and organized.

Skills

Cash handling experience

Public contact skills

Experience directing employees

Basic English skills

Recordkeeping and documentation

Job description

About Berkeley

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff. As a world‑leading institution, Berkeley is known for its academic and research excellence, public mission, diverse student body, and commitment to equity and social justice. Since our founding in 1868, we have driven innovation, creating global intellectual, economic, and social value. We are looking for applicants who reflect California's diversity and want to be part of an inclusive, equity‑focused community that views education as a matter of social justice. Please consider whether your values align with our Guiding Values and Principles, Principles of Community, and Strategic Plan.

Departmental Overview

In the Division of Student Affairs and under the Residential Student Services Programs portfolio, Berkeley Dining is a self‑operated dining program focused on culinary excellence, social responsibility, and supporting the living/learning environment of our customers. With more than 12,000 meal plan holders, Berkeley Dining serves over 5 million meals per year in 14 facilities with a combination of residential "all you care to eat" dining, retail "a la carte" dining, training, early childhood education meal production, and catering. Berkeley Dining services the campus seven days per week, seventeen hours per day, employing 450 full and part‑time staff and approximately 400 Cal student workers across multiple locations.

Position Summary

The Lead Cashier directs a team in providing a high level of customer service and products to Berkeley Dining customers. This position provides accurate sales transactions and handles cash following university procedures. Additionally, the Lead Cashier maintains the overall appearance and cleanliness of the facility and work area.

Responsibilities

Cashiering Control

• Lead cashiers, including training and directing cashiers in proper handling procedures as outlined in the University of California Business and Finance Bulletin BUS‑49 and departmental and campus cash handling policy.
• Follow money handling procedures specific to Internal Audit and campus Cashier.
• Assign cashiers to various areas to meet customer demand, issue change, and cover breaks during a work shift.
• Follow proper cash handling procedures including accounting for monies assigned to cashiers using double custody principles, checking in/out monies via transport vendor (Loomis), completing proper financial forms, receipts, and deposit bags as outlined in the cash handling policy.
• Accurately operate the electronic point‑of‑sale (cash register), including counting customers' change, providing receipts, correctly processing online card transactions, and asking supervisor for change in a timely manner to meet customer demand.
• May need to open or close restaurant in manager's absence.

Customer Service

• Establish and maintain positive relations with customers.
• Listen, and if possible, resolve customers' needs and report them to the manager or supervisor.
• Interact enthusiastically and pleasantly with customers and coworkers to ensure a positive interaction and outcome in every interaction.
• Practice good stewardship with university and customer resources.
• As a team leader, demonstrate high level of customer service by greeting, directing customers, assisting disabled students, collecting comment cards, answering general informational questions (e.g., meal service and meal plan options, meal hours, guest pricing).
• Maintain cleanliness of all work areas, including sweeping, mopping, and wiping surfaces.
• Remove and properly dispose of trash, compost, and recyclable materials.
• Ensure all operational areas are clean and organized in a timely manner to meet customer demand.
• Be knowledgeable about food being served, including allergens, ingredients, etc.
• Work closely with managers, supervisors, and coworkers to effectively achieve the goals and objectives of the University and Cal Dining.

Security and Safety

• Responsible for security and safety at the public entrance to the operations.
• Ensure all customers have a valid payment option (e.g., meal plan, cash, credit card).
• Control unauthorized entrances, following unit specific procedures.
• Monitor departing customers to deter unauthorized removal of food products, supplies or equipment.
• Immediately resolve or report spills, damages, defects, and other issues to maintain safety and sanitation of the facility.
• Direct evacuation of area in an emergency, following established plans.

Meal Preparation

• Set up, prepare, replenish, restock, price, and distribute beverages, food and non‑food products in designated areas to ensure availability in a timely manner to meet customer demand.
• Assemble and perform basic preparation of food products and beverages to support service and menu production, in adherence to Cal Dining service and production standards.
• Follow basic principles of safety and sanitation in food service.
• Check student postings (table tents, bulletin boards, etc.) and remove outdated or unauthorized materials.

Required Qualifications

• Cash handling experience in a retail operation.
• Public contact skills and experience.
• Experience directing other employees.
• Must have basic English reading, writing, listening, speaking and math skills related to the safe and efficient performance of the job.
• Ability to read, write, speak and understand English and follow oral/written instructions.
• Demonstrated experience in recordkeeping and documentation.
• Ability to follow oral/written instructions.
• Must be able to lift and carry up to 50 lbs.

Preferred Qualifications

• Bank teller experience.
• Previous food service experience in a retail operation.

Licenses / Certifications

• ServSafe or Food Service Handler Certification (Preferred).

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. The budgeted hourly rate that the University reasonably expects to pay for this position is $24.00, Step 1.

• This is a non‑exempt, bi‑weekly paid position.
• This is a full‑time (40 hours/week), Partial‑Year Career position eligible for UC benefits.

How To Apply

To apply, please submit your resume.

Other Information

• This is an on‑site position at the University of California, Berkeley.
• This is not a visa opportunity. This position does not include sponsorship of a new consular H‑1B visa petition that would require payment of the $100,000 supplemental fee.
• This position is governed by the terms and conditions in the agreement for the Clerical & Allied Services Unit (CX) between the University of California and Teamsters Local 2010. The current bargaining agreement manual can be found at: http://ucnet.universityofcalifornia.edu/labor/bargaining-units/cx/index.html
• Partial‑year career appointments are established with regularly scheduled periods during which the incumbents remain employees but are not at work. These scheduled periods during which employees are not at work are designated as furloughs and are unpaid. Such scheduled periods need not be consecutive in time. Furloughs are not to exceed a total of three months in each calendar year.

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Misconduct

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.