Lead Cashier

Harmons Grocery; West Valley City (UT); On-site; USD 21,000 - 25,000; Full time

Job summary

Harmons Grocery is seeking a front end associate to ensure smooth operation and exceptional service at the checkout and front end. You will train and mentor front end staff, assist with checking and bagging, and handle refunds, exchanges, and customer inquiries.

You will promote the Foodie Club Card to every customer, monitor tills, and maintain pricing accuracy while ensuring coverage and compliance with store policies.

Qualifications

• High school diploma or GED preferred; or equivalent combination of education, experience, and training.
• Basic math skills for making change and 10-key skills.
• Ability to interpret store policies and procedures.
• Excellent organization and planning skills.
• Strong communication skills with customers and teammates.
• Ability to handle conflicts professionally.
• Ability to take constructive feedback and be accountable for team success.
• Ability to make logical decisions using general skills and techniques.
• Integrity, positive attitude, mission-driven, and self-directed.
• Remains product, customer, and personnel minded with attention to detail.
• Ability to work weekends, evenings, and holidays.

Responsibilities

• Follows store policies and procedures.
• Ensures cleanliness and sanitation of front end areas.
• Stocks check stands with bags and supplies.
• Assigns check stands to scheduled associates.
• Ensures breaks and coverage for front end associates.
• Operates opening and closing procedures.
• Performs overrides as needed.
• Assists with checking and bagging as needed.
• Promotes Foodie Club Card to customers and uses appropriate wording.
• Ensures front end staff consistently promotes the card.
• Ensures checkers and courtesy clerks follow procedures and deliver excellent service.
• Handles refunds and exchanges for customers.
• Audits tills and ensures balanced cash at close.
• Handles customer complaints.
• Assists customers with questions and locating items.
• Ensures go-backs are completed.
• Ensures pricing accuracy on scanned items.
• Handles money and provides accurate change.
• Delivers exceptional customer service.
• Adheres to Harmons policies for checks, gift cards, and WIC.
• Teaches and mentors front end associates for team success.
• Provides honest feedback on performance and improvement areas.
• Supports store-wide success as needed.

Skills

Customer service

Training & mentoring

Cash handling

Communication

Teamwork

Education

High school diploma or GED

Job description

$15.00 - $17.91 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and exchanges, and ensuring the front end has proper coverage at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Follows established departmental and store policies and procedures
• Ensures the cleanliness and sanitation of all front end areas
• Stocks check stands with bags and other supplies
• Assigns check stands to scheduled associates
• Ensures breaks and lunches are given to front end associates and coverage is maintained
• Follows procedures for opening and closing the store
• Performs overrides as needed
• Assists with checking and bagging as needed
• Ensures all cashiers are using appropriate wording when offering the Foodie Club Card to customers
• Ensures all cashiers are promoting Foodie Club Card to every customer
• Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service
• Handles refunds and exchanges for customers
• Audits and verifies tills throughout the day and at store closing
• Handles customer complaints
• Assists customers with questions and finding items throughout the store
• Ensures “go-backs” are completed
• Ensures pricing accuracy for items that are scanned
• Handles money and gives accurate change to ensure a balanced till at the end of their shift
• Provides exceptional customer service to every customer
• Understands and applies Harmons’ policies for checks, gift cards, WIC, etc.
• Teaches, mentors, and educates front end associates to help them be successful members of the team
• Provides honest, direct, and constant feedback to front end associates regarding their performance and areas of improvement
• Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Basic math skills used for making change
• 10-key skills
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Ability to appropriately and professionally handle conflict
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
• Required to make logical, significant decisions using general, recognized skills and techniques
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.