Lead Cashier

Harmons Grocery; Riverton, Northern (UT, KY); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Harmons Grocery in Riverton, UT is seeking a Front End Clerk to ensure smooth, efficient checkout operations and deliver outstanding customer service. You will assist with checking and bagging, train and mentor front end associates, handle refunds and exchanges, and help maintain front-end coverage during busy periods.

This role requires open availability including weekends and holidays; you will promote the Foodie Club Card and follow store policies.

Qualifications

• High school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities.
• Basic math skills used for making change
• 10-key skills
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Strong communication skills with customers and coworkers
• Ability to handle conflict professionally
• Ability to accept constructive feedback and contribute to team success
• Willingness to work weekends, evenings, and holidays

Responsibilities

• Provide exceptional customer service at the front end
• Train and mentor front end associates
• Assist with checking and bagging items
• Handle refunds and exchanges
• Ensure til balances at end of shift
• Promote the Foodie Club Card to customers
• Maintain front end area cleanliness and coverage

Skills

Customer service

Training & mentoring

Cash handling

Communication

Problem solving

Education

High school diploma or GED preferred

Job description

$15.00 - $17.91 PER HOUR

GENERAL PURPOSE:

The purpose of this position is to ensure the smooth and efficient operation of the front end. This person will be providing exceptional customer service to all customers, training and mentoring front end associates, assisting with checking and bagging, handling customer complaints, processing refunds and exchanges, and ensuring the front end has proper coverage at all times.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• This position requires open availability, weekends, and holidays.
• Follows established departmental and store policies and procedures
• Ensures the cleanliness and sanitation of all front end areas
• Stocks check stands with bags and other supplies
• Assigns check stands to scheduled associates
• Ensures breaks and lunches are given to front end associates and coverage is maintained
• Follows procedures for opening and closing the store
• Performs overrides as needed
• Assists with checking and bagging as needed
• Ensures all cashiers are using appropriate wording when offering the Foodie Club Card to customers
• Ensures all cashiers are promoting Foodie Club Card to every customer
• Ensures checkers and courtesy clerks are following procedures and providing exceptional customer service
• Handles refunds and exchanges for customers
• Audits and verifies tills throughout the day and at store closing
• Handles customer complaints
• Assists customers with questions and finding items throughout the store
• Ensures “go-backs” are completed
• Ensures pricing accuracy for items that are scanned
• Handles money and gives accurate change to ensure a balanced till at the end of their shift
• Provides exceptional customer service to every customer
• Understands and applies Harmons’ policies for checks, gift cards, WIC, etc.
• Teaches, mentors, and educates front end associates to help them be successful members of the team
• Provides honest, direct, and constant feedback to front end associates regarding their performance and areas of improvement
• Assists as needed to ensure the success of the store as a whole

MARGINIAL DUTIES & RESPONSIBILITIES:

Performs other job-related duties as assigned.

NATURE OF WORK CONTACTS:

• Consistent and daily interaction with store associates
• Consistent and daily interaction with customers

TRAINING & QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, & or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Desired knowledge, skills, and abilities:

A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:

• Basic math skills used for making change
• 10-key skills
• Ability to interpret policies and procedures
• Excellent organization and planning skills
• Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
• Ability to appropriately and professionally handle conflict
• Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your teamRequired to make logical, significant decisions using general, recognized skills and techniques
• Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
• Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
• Ability to work weekends, evenings, and holidays

PHYSICAL/SENSORY DEMANDS:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.