Lead Cashier

New Leaf Community Markets, Inc.; Santa Cruz (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

New Leaf Community Markets, Inc. is seeking a Lead Cashier in Santa Cruz, California to oversee Front-End operations and ensure efficient POS performance. You will train cashiers, manage daily cash handling, and respond to guest feedback while ensuring compliance with liquor and tobacco laws.

The role requires a high school diploma or GED and is nonexempt under FLSA. This on-site position includes shift scheduling and loss-prevention tasks as part of daily responsibilities.

Qualifications

• High school diploma or GED required; 18+ for alcohol/tobacco sales per CA law.
• Experience with cash handling and customer service is preferred.
• Ability to train and supervise cashiers and to balance cash drawers.

Responsibilities

• Set up and oversee functions of each POS station to ensure efficiency and quality.
• Train cashiers in the use of POS systems to provide optimum service.
• Maintain quality service during payment processing procedures.
• Respond to guest complaints and suggestions promptly.
• Assist cashiers in balancing cash drawers and address discrepancies.
• Create schedules for cashiers and ensure proper implementation.
• Handle bank liaison duties for daily deposits.
• Resolve employee conflicts to maintain a harmonious environment.
• Verify identification for alcohol/tobacco purchases per age requirements.

Skills

POS systems

Cash handling

Guest service

Team supervision

Scheduling

Conflict resolution

Education

High school diploma or GED

Tools

POS systems

Job description

Job Title: Lead Cashier

Department: Front-End

Reports To: Front End Manager

FLSA Status: Nonexempt

Essential Duties and Responsibilities

A Lead Cashier is responsible for performing the following duties (other duties may be assigned):

• Set up and oversee functions of each POS station to ensure that they conform to efficiency and quality standards


• Train cashiers in the use of sophisticated POS systems to ensure that they provide optimum service to guests


• Maintain quality service during payment processing procedures


• Respond to guest complaints and suggestions positively and ensure that they are serviced immediately


• Assist cashiers in balancing their cash drawers at the end of each shift and ensure that any discrepancies are addressed immediately


• Create schedules for all cashiers and ensure that they are implemented properly


• Handle bank liaison duties to ensure that daily cash deposits are properly and timely carried out


• Resolve employee conflicts and problems, aiming to ensure harmony within the organization


• Follows liquor and tobacco laws implicitly, in every regard including, but not limited to the verification and authenticity of valid, acceptable identification.Is responsible for ensuring that all alcohol purchases are made by persons aged 21 and older & and tobacco purchases are made by persons aged 18 and older.Verifies proper identification of guests who appear to be under the age of 30 and are making an alcohol or tobacco purchase.

Education and/or Experience

High school diploma or general education degree (GED). As mandated by California state law; Cashiers who sell alcoholic beverages must be 18 years old or older.

Physical Demands

While performing the duties of this job, Lead Cashiers are regularly required to stand for long periods; walk; reach; bend; frequent use of wrists; hands, hands to finger; handle, or feel objects, tools, or controls. Lead Cashiers are frequently required to bend at the waist and reach with their arms and hands into guests’ grocery carts to collect merchandise.Lead Cashiers are occasionally required to climb or balance and stoop, kneel, crouch, or crawl.The individual must frequently lift and /or move up to 50 pounds. Lead Cashiers must have the ability to speak effectively with guests and staff members. Specific vision abilities required by this job include close and color vision.