Lead Cashier

ULTA Beauty; Rockaway (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Lead Cashier, der die Effizienz der Gästetransaktionen sicherstellt und exzellenten Service bietet. In dieser Rolle sind Sie verantwortlich für die Schulung neuer Mitarbeiter, die Unterstützung des Führungsteams und die Förderung des Loyalitätsprogramms. Wenn Sie eine Leidenschaft für Kundenservice und Verkauf haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil eines Teams, das die Schönheit und das Einkaufserlebnis für jeden Gast verbessert und gleichzeitig Verkaufsziele erreicht.

Qualifications

• Mindestens 2 Jahre relevante Berufserfahrung oder gleichwertige Ausbildung.
• Erfahrung in der Schulung neuer Mitarbeiter und im Umgang mit Kunden.

Responsibilities

• Sicherstellung eines außergewöhnlichen Gästeservices und Unterstützung des Verkaufsteams.
• Schulung neuer Kassierer und Förderung des Loyalitätsprogramms.

Skills

POS-Systeme

Kommunikationsfähigkeiten

Zusammenarbeit

Multitasking

Kundenbeziehungen aufbauen

Anpassungsfähigkeit

Education

High School Diplom

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions are valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs, requiring a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and contributing positively to achieve goals.

PRINCIPAL DUTIES & RESPONSIBILITIES

*Essential Job Functions*

The LC is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities:

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Ensure each guest receives exceptional service by pairing them with an associate for makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Book appointments and support the execution of services and in-store events that deliver an unrivaled guest experience while achieving sales goals.
• Maintain the replenishment, organization, and cleanliness of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

People

• Support an inclusive environment that supports teammates, peers, and guests.
• Assist the leadership team with cashier chat ins and outs, and associate exit inspections as needed.
• Stay informed about industry trends, products, and services, and be knowledgeable to better serve guests.
• Promote the guest loyalty program, including credit and the Ulta Beauty app, with guests and team members to meet credit and loyalty goals.
• Train new cashiers and cross-train other associates in cashiering.
• Engage and influence peers to achieve productivity and performance goals.
• Drive cashier accountability in delivering a personalized Ulta Beauty experience, following company systems’ prompts.
• Participate in ongoing training to enhance professional development and sales performance.
• Collaborate with store team to grow the business.

Process

• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to the dress code.
• Complete transactions accurately, including returns and media control, according to policies.
• Perform register open and close functions as directed.
• Maintain store standards and cleanliness, including at the cashwrap, salesfloor, and restrooms.
• Protect assets and minimize loss through adherence to standards and safety procedures.
• Execute other operational tasks as assigned.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• At least 2 years of relevant work experience or equivalent education and experience preferred.
• Proven delegation, multitasking, and problem-solving skills.
• Passion for guest service and sales.
• Experience addressing guest concerns professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with POS systems and technology.
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and in a team.
• Ability to build strong customer relationships.
• Adaptability and good judgment under pressure.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be at least 18 years old to hold the Lead Cashier position.

WORKING CONDITIONS

• Mobility throughout the store during shift.
• Frequent bending, reaching, and lifting up to 25 lbs.
• Continuous object manipulation during shift.

We will engage in the interactive process for reasonable accommodations for associates with disabilities. Ulta Beauty is an Equal Opportunity Employer and encourages applicants from all backgrounds, including those with criminal histories, to apply.