Lead Cashier

Ulta Beauty; City of Yonkers (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Ulta Beauty is seeking a Lead Cashier to enhance guest experiences and drive sales in a dynamic retail environment. The ideal candidate will have strong customer service skills, experience in cashiering, and a passion for beauty. Join a team that values diversity and offers growth opportunities.

Benefits

Paid time off

Health benefits

Dental insurance

Vision insurance

Life insurance

Disability insurance

Qualifications

• 2 years relevant work experience or equivalent education preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and sales.

Responsibilities

• Ensure exceptional service and maintain cashwrap standards.
• Assist in training new cashiers and support leadership.
• Drive loyalty results through guest engagement.

Skills

Communication

Collaboration

Customer Relationship Management

Problem Solving

Adaptability

Education

High school diploma

Tools

POS systems

Apple devices

Job description

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Overview

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

General Summary & Scope

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.

Principal Duties & Responsibilities

The LC is a champion of Ulta Beauty’s mission, vision and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):

Performance

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Handle sales, refunds, and exchanges courteously.
• Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest-readiness at all times.
• Maintain prompt, regular attendance.

People

• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Stay informed about industry trends, products, and services, and be knowledgeable about their ingredients and benefits to better serve guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, and create excitement and accountability towards credit and loyalty goals.
• Assist in training new cashiers and cross-training other associates in cashiering.
• Engage and influence peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering a personalized Ulta Beauty brand experience, following systems’ prompts.
• Participate in ongoing training to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates to help grow the business.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Ensure the completion of all transactions, including guest returns and associate transactions, and proper control of all cash and media at the cashwrap according to company policies.
• Complete select register open and close functions as directed by the manager on duty.
• Maintain store standards and cleanliness throughout the store, including at the cashwrap, salesfloor, restrooms, backroom, and break area.
• Protect company assets and minimize loss by ensuring standards are met, including safety, inventory control, and loss prevention.
• Execute other operational tasks as directed.

Job Qualifications

Education

• High school diploma preferred.

Experience

• 2 years relevant work experience or equivalent education and experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and sales.
• Experience addressing guest concerns promptly and professionally.
• Experience exceeding sales goals and training new hires.

Skills

• Proficient with basic technology (e.g., POS systems, Apple devices).
• Excellent communication skills.
• Strong collaboration and interpersonal skills.
• Ability to work independently and in a team.
• Ability to build and maintain customer relationships.
• Ability to react under pressure, use good judgment, and be adaptable.

Special Position Requirements

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years or older.

Working Conditions

• Mobility throughout the store during shifts, including twisting.
• Frequent bending, pulling, pushing, crouching, stooping, twisting, reaching.
• Frequent lifting up to 25 lbs.
• Continuous coordination and manipulation of objects.

If an associate has a disability, the company will engage in the interactive process to determine reasonable accommodations. Ulta Beauty is an Equal Opportunity employer and encourages applicants from underrepresented backgrounds. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, age, disability, or other protected statuses.

The pay range is $17.50 - $25.50/hour, based on factors including education, experience, and location. Full-time benefits include paid time off and health benefits; part-time benefits include dental, vision, life, and disability insurance. For more information, visit our Benefits and Career Development page: https://learn.bswift.com/ulta

About Ulta Beauty

Ulta Beauty is the largest North American beauty retailer, offering a wide range of products and salon services. We are committed to diversity and inclusion and consider all qualified applicants.