Lead Cashier

ULTA Beauty; Chandler (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

ULTA Beauty is seeking a Lead Cashier to enhance guest experiences through efficient transaction management and exceptional service. This role involves training new cashiers, driving loyalty results, and maintaining store standards. Ideal candidates will have strong interpersonal skills and a passion for beauty and guest service.

Qualifications

• 2 years of relevant experience preferred.
• Knowledge and passion for guest service and selling.
• Experience in exceeding sales goals.

Responsibilities

• Manage guest transactions and maintain cashwrap standards.
• Train new cashiers and assist with team performance.
• Provide exceptional service and support in-store events.

Skills

Proficiency with POS systems

Excellent communication skills

Strong interpersonal skills

Ability to work independently

Building customer relationships

Problem-solving

Education

High school diploma

Job description

OVERVIEW

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.

If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.

GENERAL SUMMARY & SCOPE

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in training new cashiers and cross-training other associates. This position is responsible for driving loyalty results, including credit, through a focus on performance, people, and process. The Lead Cashier supports the leadership team with register functions, associate inspections, and cashier chat in/outs, requiring a passion for guest experience, process excellence, and delivering exceptional results by engaging guests on the benefits of our Loyalty Life Cycle.

PRINCIPAL DUTIES & RESPONSIBILITIES

The LC demonstrates Ulta Beauty’s mission, vision, and values through:

Performance

• Contributing to store goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink.
• Providing exceptional service by greeting, engaging, and personalizing service for each guest.
• Handling sales, refunds, and exchanges courteously.
• Supporting the execution of services and in-store events to enhance guest experience and sales.
• Replenishing and maintaining all cashwrap displays and supplies.
• Maintaining prompt attendance.

People

• Supporting an inclusive environment for teammates and guests.
• Assisting with cashier chat ins/outs and associate inspections.
• Staying informed on industry trends, products, and services.
• Sharing the benefits of the loyalty program with guests and team members.
• Training new cashiers and cross-training associates.
• Engaging and influencing peers to achieve performance goals.
• Participating in ongoing training and collaborating to grow the business.

Process

• Ensuring compliance with policies, procedures, and standards.
• Adhering to dress code.
• Completing transactions accurately and controlling cash/media.
• Executing register functions and maintaining store standards.
• Protecting assets and minimizing loss.
• Executing operational tasks as directed.

JOB QUALIFICATIONS

Education

• High school diploma preferred.

Experience

• 2 years of relevant experience or equivalent preferred.
• Ability to delegate, multi-task, and problem-solve.
• Knowledge and passion for guest service and selling.
• Experience in exceeding sales goals and training new hires.

Skills

• Proficiency with POS systems and technology.
• Excellent communication skills.
• Strong interpersonal skills.
• Ability to work independently and as part of a team.
• Building and maintaining customer relationships.
• Reacting under pressure and adapting to situations.

SPECIAL POSITION REQUIREMENTS

• Flexible schedule including days, evenings, weekends, and holidays.
• Must be 18 years or older.

WORKING CONDITIONS

• Mobility throughout the store during shift.
• Frequent physical activities including bending, lifting up to 25 lbs.

Ulta Beauty is committed to inclusion and equal opportunity employment, encouraging applicants from diverse backgrounds and respecting all protected classes.