Lead Case Manager- Safe Park/Posada Program

Amigos de Guadalupe; San Jose (CA); On-site; USD 70,000; Full time

Job summary

Amigos de Guadalupe is seeking a Lead Case Manager for its Safe Park/Posada Program in San Jose. This role involves overseeing case managers and ensuring high-quality support for families, aiming to move community members out of poverty through effective case management and support services.

Benefits

Comprehensive Benefits Package

401(k) Retirement Plan

Generous Paid Time Off

Paid Holidays and Sick Time

Medical, Dental, Chiropractic, and Vision Coverage

Qualifications

• Fluent in Spanish preferred.
• Minimum 2 years experience in the nonprofit sector.
• Knowledge of community resources.

Responsibilities

• Oversee all case managers from the Safe Park/Posada Program.
• Provide case management services, including goal setting and progress monitoring.
• Meet with guests weekly or bi-weekly for 12 months.

Skills

Documentation skills

Communication

Culturally diverse experience

Education

Bachelor's Degree in Social Work

Job description

Title: Lead Case Manager - Safe Park/Posada Program
Reports To: Program Manager
Classification: Full-Time/Exempt
Location: San Jose, CA; on-site

Amigos de Guadalupe Mission Statement:

Amigos de Guadalupe creates a vibrant, self-sustaining Mayfair community by ensuring that the basic needs of our community and families are met, delivering high-quality educational programs, and activating and mobilizing for advocacy.

Amigos de Guadalupe fulfills its mission by focusing on four strategies: Expansive Outreach (alcance comunitario), Trusted Information & Referral ( amigos de confianza), Targeted Direct Services Program ( comunidad fortalecida) and Case management (compañerismo). The Case Manager will be mostly focused on comunidad fortalecida and compañerismo .

Founded on the principles of justice and advocacy, Amigos de Guadalupe Center for Justice and Empowerment partners with the Si Se Puede Collective and local agencies to make social services more accessible to the Mayfair Community; to strengthen individuals and the community through education; and to address social inequities by creating strong leaders through community organizing.

Overview of Position:

Reporting to the Program Manager, the Lead Case Manager will oversee all case managers that make up the Safe Park/Posada Program. This position requires a high level of independent decision making, action, and responsibility, with an overall goal of enhancing the guest’s quality of life by moving them out of poverty as defined by the self-sufficiency matrix. The Lead Case Manager will assist the Program Manager in communicating with different vendors, Program participants and partners to ensure that all Safe Park sites are running smoothly and are equipped with what is needed for the guests enrolled in the Program.

Key Responsibilities:

• Oversee all case managers from the Safe Park/Posada Program.
• Assess and address guest needs, determining eligibility for a variety of financial in-kind emergency assistance services.
• Provide case management services to guests in the Program: this includes goal setting, long-term case plan development, and progress monitoring.
• Lead workshops for both guests and case managers as needed.
• Maintain a caseload of 50 families per year (average caseload is 20-25 families at any given time).
• Meet with guests weekly or bi-weekly for 12 months and track their progress on a quarterly basis.
• Coordinate with service providers, volunteers and other potential partners for the Program.
• Maintain accurate and complete case notes in compliance with Amigos record keeping practices as well as State and County requirements.
• Comply with Amigos standards of maintaining guest records up to date on agency databases and HMIS.
• Provide all required documentation in a timely manner which may include client follow-up, outcome evaluations and data for Program quarterly action plans.

Other Functions:

• Participate in regular staff meetings, staff training programs, supervisory meetings or any agency event.
• Adhere to agency policies and procedures.
• Perform any other duties as assigned.

Qualifications

• Bachelor's Degree in Social Work (or related field)
• Fluent in Spanish (preferred)
• Minimum of 2 years experience working in the nonprofit sector
• Previous experience with case managing families
• Knowledge of community resources
• Excellent documentation, communication and writing skills
• Ability to work in a variety of settings with culturally diverse individuals/families
• Knowledge of social issues impacting East San jose residents

Compensation and Benefits:

• Annual Salary: $70,000
• Comprehensive Benefits Package:
  • Medical, Dental, Chiropractic, and Vision Coverage
  • Life Insurance
  • Generous Paid Time off
  • Paid Holidays and Sick Time
  • 401(k) Retirement Plan

Equal Opportunity Employer Notice
Amigos de Guadalupe is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic under California law.