Lead Case Manager, Reentry & Community Support

Community Partners in Action; Waterbury (CT); On-site; USD 56,000 - 76,000; Full time

Job summary

Community Partners in Action (CPA) in Waterbury, CT is seeking a Supervising Case Manager for the WAIC program. The role oversees all AIC case management services, staffing, referrals, and compliance with funder contracts to ensure program success.

The candidate will lead a team, manage day-to-day operations, support in hiring/training, and ensure data accuracy and reporting. A Bachelor's degree with two years' supervisory experience is preferred, driving and bilingual ability are valued.

Qualifications

• Bachelor's degree, preferably in social science field, and two years of experience in case management and staff supervision.
• Equivalent work experience will be considered in lieu of bachelor's degree.
• Counseling background preferred.
• Valid Driver's License and reliable transportation required.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Commit to the agency mission and program goals.
• Promote a culture of respect, empathy, belonging, and elimination of bias or discrimination.
• Provide ongoing leadership and supervision for direct reports.
• Oversee day-to-day operations of the program.
• Assist in hiring, training, development and termination of staff.
• Conduct weekly team meetings.
• Conduct formal monthly supervision with direct reports.
• Ensure program compliance with contract and funder requirements for assigned functions.
• Serve as point of contact for referral sources as appropriate.
• Share on-call responsibilities with program leadership.
• Maintain communication with referral sources/funder network.
• Assign cases to staff per the AIC File Assignment Structure.
• Review client files for accuracy and completeness.
• Review and provide input for Individual Service Plans.
• Ensure accurate client data entry in CDCS and timely reporting.
• Manage CDCS queues.
• Assist with CDCS utilization and maintenance.
• Pull weekly CDCS reports (Active Client List, Data Quality Check List, Timelines).
• Solicit client satisfaction feedback when needed.
• Attend monthly AIC Leadership meetings.
• Participate in Quality Assurance reviews as required.
• Adhere to PREA Standards and ensure PREA compliance.
• Conduct urinalysis as requested.
• Assume Program Manager duties as needed.
• Represent program and agency as requested by Program Manager.
• Maintain regular and reliable attendance.
• Perform other leadership tasks as required.

Skills

Emotional intelligence

Staff supervision

Case management

Bilingual (English/Spanish) preferred

Education

Bachelor's degree

Equivalent work experience

Job description

Community Partners in Action (CPA) in Waterbury, CT is seeking a Supervising Case Manager for the WAIC program. The role oversees all AIC case management services, staffing, referrals, and compliance with funder contracts to ensure program success.

The candidate will lead a team, manage day-to-day operations, support in hiring/training, and ensure data accuracy and reporting. A Bachelor's degree with two years' supervisory experience is preferred, driving and bilingual ability are valued.