Lead Case Manager FCYS

MarSell Wellness Center; Pomona (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Marsell Pomona is seeking a Lead Case Manager to guide a team of case managers in delivering trauma-informed social services and complex treatment planning. The role focuses on coordinating care, supervising staff, and ensuring safety and compliance across the program.

Responsibilities include coaching staff, conducting client assessments, and serving as a primary contact for escalated cases, with a strong emphasis on collaboration with foster families and community resources.

Qualifications

• 3+ years of experience in case management.
• Training/experience in trauma-focused and/or trauma-informed practices.
• 2 years of child welfare experience.
• Ability to respond effectively to sensitive inquiries or complaints.
• Ability to present information to managers, clients, stakeholders, etc.

Responsibilities

• Supervise and mentor a team of case managers with training and evaluations.
• Coordinate and monitor care for Program custody clients per standards.
• Develop and implement case management policies and procedures.
• Oversee client assessments and individualized care plans.
• Serve as primary contact for complex/escalated cases and provide guidance.

Skills

Problem Solving

Communications

Teamwork

Planning

Organizing

Professionalism

Judgement

Education

Master’s degree in behavioral sciences / human services / social services

Tools

MS Office

Office equipment

Job description

Location: Marsell Pomona - Pomona, CA.

Reports To: Program Director

FLSA Status: Exempt

Position Summary:

The Lead Case Manager coaches, plans, organizes, and oversees the work of a team of professionally trained case managers who provide social services and develop complex treatment plans. This role is responsible for coordinating case management and safe, timely release services, as well as assessing relatives or sponsors through the program and managing specialized service assignments. The Lead Case Manager supervises and trains case managers, ensuring they complete relevant training on child welfare topics, and is committed to maintaining a safe, trauma-informed, and nurturing environment for clients.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise and mentor a team of case managers, providing training, support, and performance evaluations.
• Coordinate and monitor the care of clients in the Program custody, ensuring compliance with agency and Program standards.
• Develop and implement case management policies, procedures, and best practices to enhance service delivery.
• Conduct regular client assessments and oversee the creation of individualized care plans in collaboration with case managers.
• Serve as the primary point of contact for complex or escalated cases, providing guidance and intervention as needed.
• Collaborate with foster families, service providers, and community resources to ensure comprehensive support for clients including but not limited to vocational services, independent living and transitional living.
• Advocate for clients in legal, educational, medical, and community systems to address their needs and rights.
• Maintain and review accurate case records, ensuring documentation meets the Program and agency requirements.
• Monitor team performance and client outcomes, providing regular reports to agency leadership.
• Adhere to Child Abuse and incident reporting requirements.
• LCM will be the lead intake contact providing after-hours intake services on a schedule basis with other staff.
• Travel to include transportation of children to parents/sponsor on rotation with other positions.
• Perform other duties as requested by the assigned supervisor and our management.

Supervisory Responsibilities:

Directly supervises subordinate employees in the Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Supervise, coaches, and mentors staff providing guidance to their work and learning including, when necessary, corrective/disciplinary action in a timely and professional manner.

To perform the job successfully, an individual should demonstrate the following.

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Communications- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
• Teamwork- Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goal and objectives; supports everyone’s efforts to succeed.
• PlanningOrganizing- Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
• Professionalism- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision making process; makes timely decisions.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representatives of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

• 3+ years’ experience in case management, based on education level completed.
• Training/experience in trauma-focused and/or trauma-informed practices.
• 2 years of child welfare experience.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to effectively present information and respond to questions from program director, case aids, clients, stakeholders, etc.

Required:

• Must be at least 21 years of age.

Education/Experience:

• Master’s degree in the behavioral sciences, human services, or social services fields; OR

AND

• At least 3 years of progressive employment experience that demonstrates supervisory and case management experience.

Certificates and Licenses:

• Valid CA Driver License.

Language Ability:

Bilingual in Spanish preferred but not required.

Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

Mathematical Ability:

Comprehend and apply principles of advanced calculus, algebra and advanced statistical theory. Work with concepts such as limits, rings, quadratic and differential equations, and proofs of theorems.

Reasoning Ability:

Apply logical thinking to a wide range of intellectual and practical problems. Dealing with nonverbal symbolism (e.g., formulas and equations) in difficult phases. Deal with a variety of abstract and concrete variables.

Computer Skills:

• Proficiency in MS Office (Word, Excel, Outlook)
• Proficient in the use of standard office equipment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate but can elevate loud noises when drilling or mounting equipment.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be regularly required to sit, stand for long periods of time, crawl, kneel, or stoop. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and walk. The employee must be able to regularly lift and/or move up to 45 pounds with assistance when necessary. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.