Lead Carpet Technician

Carolina Refresh And Restore Inc; North Carolina; On-site; USD 42,000 - 65,000; Full time

Job summary

Carolina Refresh And Restore Inc. is seeking a Lead Carpet Technician to manage on-site carpet cleaning and restoration projects, guiding technicians and ensuring high-quality workmanship.

The role requires experience in carpet cleaning/restoration and leadership, with a focus on safety, efficiency, and customer satisfaction on residential and commercial sites. A valid driver's license and physical stamina are essential for daily field work.

Qualifications

• Minimum 2–3 years of carpet cleaning or restoration experience.
• Leadership or supervisory experience preferred.
• Knowledge of carpet fibers, cleaning methods and stain treatment.
• Must operate truck-mounted and portable extraction systems.
• Valid driver’s license with clean driving record.

Responsibilities

• Lead and perform residential and commercial carpet cleaning and restoration services.
• Supervise and support carpet technicians on job sites.
• Ensure jobs are completed safely, efficiently, and to company quality standards.
• Communicate clearly with customers regarding services, expectations, and care instructions.
• Train and mentor new and existing technicians.
• Upsell services.

Skills

Leadership

Customer service

Communication

Reliability

Physical stamina

Valid driver’s license

Job description

Job Description

Job Summary

The Lead Carpet Technician is responsible for overseeing carpet cleaning and restoration services, ensuring high-quality workmanship, efficient job execution, and excellent customer service. This role serves as the on-site leader for carpet projects, supporting technicians, maintaining equipment, and upholding company standards, safety protocols, and brand professionalism.

Key Responsibilities

• Lead and perform residential and commercial carpet cleaning and restoration services
• Supervise and support carpet technicians on job sites
• Ensure jobs are completed safely, efficiently, and to company quality standards
• Communicate clearly with customers regarding services, expectations, and care instructions
• Set up, operate, and maintain truck mounts and portable carpet cleaning equipment
• Perform pre-inspections and post-job walk-throughs with customers
• Identify carpet types, fibers, stains, and appropriate cleaning methods
• Monitor chemical usage and ensure proper mixing and application
• Maintain cleanliness and organization of vehicles, tools, and equipment
• Enforce safety procedures and proper use of PPE
• Train and mentor new and existing technicians
• Report job issues, equipment concerns, or customer feedback to management
• Complete job documentation, photos, and required paperwork accurately
• Represent the company professionally at all times
• Upsell services

Qualifications & Experience

• Minimum 2–3 years of carpet cleaning or restoration experience
• Previous leadership or supervisory experience preferred
• Strong knowledge of carpet fibers, cleaning methods, and stain treatment
• Ability to operate truck-mounted and portable extraction systems
• Valid driver’s license with a clean driving record
• Ability to lift 50+ lbs and perform physical work throughout the day
• Strong communication and customer service skills
• Reliable, punctual, and detail-oriented

Leadership Expectations

• Lead by example in workmanship, attitude, and professionalism
• Hold team members accountable to company standards
• Proactively solve problems in the field
• Maintain a positive, team-focused mindset
• Take ownership of job outcomes and customer satisfaction

Work Environment

• Residential and commercial job sites
• Exposure to cleaning chemicals, wet environments, and varying temperatures
• Flexible schedule including occasional evenings or weekends

**Other duties may include water/mold restoration assistance when needed.

Training & Growth: You will be able to develop overall remediation team and company culture. As a selected team member you are expected to grow over time with increasing productivity and support for each team member.

Company Description

We’re a fast‐paced, growing restoration company that treats our employees fairly and supports real career growth. We care about our team, invest in training, and make work fun with team activities and a positive culture.