Lead Career Navigator

Equus; Oklahoma City (OK); On-site; USD 45,000 - 65,000; Full time

Job summary

Dynamic Workforce Solutions seeks a Lead Career Navigator to provide leadership, coaching, and technical expertise to Career Navigators delivering integrated workforce planning services. You will oversee performance, participate in staff development, and ensure customer satisfaction.

Based in Central OK, this role emphasizes extreme customer service, staff coordination, and adherence to program policies while maintaining productivity and quality standards.

Qualifications

• Bachelor's degree in Social Services, Human Resources, Communications, Business, or equivalent.
• Minimum of two years in staffing, recruiting, or workforce development with data systems experience.
• Strong verbal and written communication and customer service skills.
• Experience with computer systems for data entry and data review.
• Must have valid driver's license.

Responsibilities

• Provide coaching and technical assistance to Career Navigators to meet performance and quality goals.
• Coordinate activities of Career Navigators to ensure customer and Center needs are met or exceeded.
• Manage personnel processes for assigned staff in collaboration with Project Director, including hiring, development, and evaluations.
• Handle difficult situations for customers and staff using Extreme Customer Service.

Skills

Extreme customer service

Communication

Teamwork

Technical capacity

Recruiting experience

Education

Bachelor's degree in Social Services, Human Resources, Communications, or Business

Job description

Company Description

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

Job Title: Lead Career Navigator

Reports to: Project Director

Office Location: Central, OK

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

Primary Objectives of Position: Provides ongoing leadership, coaching and technical expertise to the Career Navigators that are providing integrated workforce planning services to career center customers.

Essential Job Functions:

• Provides coaching and technical assistance to Career Navigators to assist with meeting performance and quality goals.
• Coordinates activities of Career Navigators to ensure the needs of the customers, providers and the Center are being met or exceeded. Ensures that staff members are appropriately engaging customers in order to achieve customer satisfaction standards.
• Responsible for all facets of personnel management for assigned staff in collaboration with Project Director, including hiring, development, performance review and evaluation, corrective action and termination.
• Problem solves difficult situations on behalf of customers and staff utilizing Extreme Customer Service.

• Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

  Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

  Required Competencies: Extreme Customer Service focus, learning orientation, communication proficiency, teamwork orientation, technical capacity and recruiting experience.

• Identify and address needs for staff training.
• Reviews and approves timecards. Reviews and approves requests for PTO and other leave.
• Reviews and approves exit checklists.
• Final review and approval for supportive services and incentives.
• Works with management and QPT staff to evaluate ongoing quality results and opportunities for continuous improvement.
• Participates regularly in work groups and committees that meet to evaluate customer needs, improve services and implement new strategies.
• Establishes, implements and maintains procedures as needed and acts as a liaison between Career Navigators and other Workforce Center staff.
• Performs Career Navigator functions as required to assist with balancing workloads to include maintaining a caseload, assess customers and explore full range of employment opportunities and/or training, implement and update service plans to meet customer needs, and document case records and prepare reports.
• Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.

Qualifications

Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required.

Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required. Previous workforce experience and/or case management experience is preferred. Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills.

Skills/Abilities: Knowledge of employment and recruiting practices, ability to understand and follow program policy, knowledge of business practices and industry sectors, ability to work effectively in a fast paced environment, strong familiarity with regulatory entities and their laws and guidance that apply to job posting and recruitment, ability to effectively read and interpret written procedures, ability to prepare routine reports, ability to enter data into computerized system, skills in dealing with customers using Extreme Customer Service.

Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage.

Additional Information

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Central Ok- OKC Office- 5005 N Lincoln Blvd, Oklahoma City, OK73105

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.