Lead Career Navigator

Equus; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Dental insurance

Disability insurance

PTO

Paid holidays

401K

Flexible Spending Account

Tuition assistance

Job summary

Dynamic Workforce Solutions in Chicago is seeking an Operations Manager–level professional to supervise and advance federally funded workforce programs. You will oversee policy implementation, staff training, and performance monitoring while ensuring contract compliance.

The role emphasizes extreme customer service, data-driven oversight, and leadership of cross-functional teams to deliver quality services across the community.

Qualifications

• Education: Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.
• Experience: Minimum of five years of experience working with the Workforce Investment Opportunity Act (WIOA), with a minimum of three years in a supervisory capacity.
• Skills/Abilities: Project management, organizational, personnel, problem solving and data analysis skills; ability to meet deadlines.

Responsibilities

• Manage the applicable program to meet/exceed defined goals. Maintain subject matter expert level knowledge on all applicable laws for the identified program.
• Communicate new/modified policies to staff; provide technical assistance to center staff to improve performance and quality.
• Work with Quality Performance & Training Specialist to ensure program compliance.
• Identify and monitor strategies, SOPs to ensure program compliance and success.
• Be the point person for programmatic issues and resolutions.
• Develop and deliver program-specific training; ensure staff demonstrate required knowledge and skills.

Skills

Extreme customer service

Coaching techniques

Communication skills

Teamwork

Technical capacity

Education

Bachelor's Degree

Job description

Company Description

About Us

The Dynamic Difference

We don't just run programs. We build them around people. Our human-centered approach combines real corporate support, long-term leadership, and cutting-edge technology including AI interview tools, virtual reality career exploration, and real-time predictive analytics. Every solution is flexible, integrated, and designed to get results. Our leaders have been with us since day one. Our processes are built to improve. And our commitment to customers never wavers.

Who We Are

A National Leader in Workforce Solutions

We are a nationally and internationally respected leader in workforce training, consulting, management, and administrative services. From supporting job seekers facing barriers to employment, to building employer talent pipelines and delivering statewide training, we bring quality, accountability, and expertise to every program we touch.

Job Description

Reports to: Operations Manager

Position Classification: Exempt

Office Location: Daley AJC or Olive Harvey AJC

EXPERIENCE EXTREME CUSTOMER SERVICE

About the Company

Dynamic Workforce Solutions (DWFS) contracts with state and local entities to provide services that offer the communities we serve reliable workforce development and training solutions that result in talented, well-trained people positioned for tomorrow's jobs. Our innovative approach to delivering services, passion for the work we do and commitment to ongoing quality have defined over three decades of exceptional results.

Our people feel they are part of something way bigger than just a job. We commit to delivering Extreme Customer service in order to provide outstanding outcomes for the people and businesses we serve.

PURPOSE

Manages the programmatic requirements of the Workforce Investment Act/Workforce Opportunity and Innovation Act to achieve and/or exceed established goals. Also ensures that systems are in place to deliver quality program services.

ESSENTIAL JOB FUNCTIONS

• Manage the applicable program to meet/exceed defined goals. Maintain subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the identified program.
• Communicate new and/or modified policies and procedures to staff. Provide technical assistance to center staff to improve performance as well as quality and customer satisfaction.
• Works closely with Quality Performance & Training Specialist to ensure program compliance.
• Identify, develop, implement and monitor strategies, tactics and standard operating procedures to ensure program compliance and success.

• Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management to meet overall company objectives. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, and that this position may require more than 40 hours per week.

  Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

  Required Competencies: Extreme Customer Service focus, ability to utilize coaching techniques to drive exceptional performance and quality results, learning orientation, communication proficiency, teamwork orientation, technical capacity

• Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures. Evaluate compliance with policies and procedures and adherence to contract requirements
• Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained. Communicate effectively with management and appropriate staff regarding areas of improvement and provide recommendations of suggestions for enhancements. Be the point person for programmatic issues and resolutions.
• Develop and deliver program-specific training based on trends gathered from monitoring results and/or staff recommendations. Formulate teaching outline, utilizing knowledge of specified training needs and determine instructional methods for all new and refresher training. Ensure that all staff are able to demonstrate the required knowledge and skills for their position as it relates to the program.
• Be actively engaged with all relevant operations that lead to the success of staff, communities, centers and the system. Analyze programmatic and other related data, identify trends and mobilize staff to take action.
• Manage and conduct quality reviews; prepare reports and monitoring documents for dissemination; effectively communicate findings and recommendations to management and appropriate staff. Ensure the appropriate actions are taken to avoid monitoring findings. Review and implement internal systems geared toward reducing and/or eliminating findings and observations. Ensure that state and local corrective actions are completed within required timeframes.
• Design and deliver user friendly status and trending reports to operations management team to track performance outcomes and other related key data. Develop and provide performance summary to Project Director by the 10th workday each month.

Qualifications

Education: Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent. Experience: : Minimum of five years of experience working with the Workforce Investment Opportunity Act preferred, with a minimum of three years in a supervisory capacity. Strong business knowledge of customer service best practices and performance management. Requires knowledge of Workforce Investment Opportunity Act (WIOA) legislation and regulations.

Skills/Abilities: Requires project management, organizational, personnel, problem solving and data analysis skills, along with an ability to meet deadlines as required by our employees and customers. High level of communications skills and the ability to work alone. Need strong technical skills and commitment to a continually improving environment.

Benefits: Insurance: Health, Life, Dental and Disability, PTO, Paid Holidays, 401K, Flexible Spending Account, Tuition Assistance

Additional Information

Dynamic Workforce Solutions is committed to providing an environment that is free from unlawful discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons.

Chicago - 7500 South Pulaski Road, Chicago, IL 60652

Living Dynamic

We believe that every role matters and that every customer, both internal and external, should feel empowered to be the best that they can be. Dynamic Workforce Solutions is a place where passion meets purpose and results in excellence.

Equal Opportunity Employer

At the core of our business is a commitment to creating a work environment where all employees have equal access to resources, professional growth, and opportunities. Our Four Cornerstones, paired with our dedication to Extreme Customer Service, guide our efforts to connect with and understand the needs of the communities we serve. We believe that the unique background and experiences within our team enhances our ability to serve our clients and strengthens our workforce. Attracting, developing, and retaining a workforce that reflects the people we serve is essential to our ongoing success.

DWFS/DESI is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, reprisal, or any other characteristic protected by federal, state, or local law.