Lead Care Manager - High Desert

Heritagehealthnetwork; Riverside (CA); Hybrid; USD 50,000 - 90,000; Full time

Job summary

An established industry player in healthcare is seeking a Lead Care Manager to provide comprehensive care coordination through their Enhanced Care Management program. This role is crucial in ensuring culturally responsive, person-centered care tailored to diverse health and social needs. You will work within a multidisciplinary team, engaging with members and their families to improve health outcomes. The position offers a blend of remote work and field engagements, allowing for flexibility while making a significant impact in the community. Join a dedicated team committed to enhancing healthcare accessibility and outcomes for those in need.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Work-from-home options

Career Advancement Opportunities

Quarterly Bonus Opportunities

Qualifications

• Significant experience in care management, particularly in community settings.
• Strong empathy and cultural competence for individualized care.

Responsibilities

• Serve as primary liaison for members, managing care plans and communication.
• Collaborate to create and update personalized care plans.

Skills

Care Management

Cultural Competence

Communication Skills

Teamwork

Healthcare Knowledge

Empathy

Bilingual Skills

Education

Experience in Community-Based Settings

Job description

Riverside, United States | Posted on 03/26/2025

Heritage Health Network (HHN) was born from a vision to bridge the gap in healthcare accessibility, intuitiveness, and responsiveness. Our story is deeply intertwined with the dedication of our founder, a seasoned prosthetist orthotist with over 15 years of experience serving our community. Committed to improving health outcomes, our founder's expertise and deep community ties have been instrumental in shaping HHN's approach and services. The genesis of HHN was fueled by the need to address the unique challenges faced by Black Americans and individuals with limb loss. Our logo, featuring a bridge, symbolizes our commitment to connecting these communities with comprehensive, empathetic healthcare solutions. It represents our role as a crucial link between medical care and the social determinants of health that are vital for holistic well-being. With a foundation in Enhanced Care Management (ECM), HHN has evolved into a holistic, person-centered network. We believe in treating the individual, not just the condition, by considering the full spectrum of their life's context. This approach stems from our founder's deep understanding of the intricacies of patient care, honed through years of hands-on experience. Today, HHN stands as a vibrant embodiment of community-centric healthcare, continually adapting to meet the changing needs of those we serve. Our journey, marked by resilience, innovation, and unwavering dedication, is a testament to our founder's vision of a healthier, more empowered community. We are proud to continue this legacy, forging new paths towards improved health outcomes and a brighter future for all.

Areas Covered

Victorville (92392, 92394, 92395), Hesperia (92344, 92345), Apple Valley (92307, 92308), Adelanto (92301), Barstow (92311), Yucca Valley (92284), Joshua Tree (92252), Twentynine Palms (92277, 92278), Phelan (92371), Lucerne Valley (92356), Landers (92285), Morongo Valley (92256), Wrightwood (92397), Ridgecrest (93555), Trona (93562), Needles (92363), Helendale/Silver Lakes (92342), Newberry Springs (92365), Boron (93516), and California City (93505)

Job Description

As a Lead Care Manager at Heritage Health Network (HHN), you will play a pivotal role in providing comprehensive care coordination for members through our Enhanced Care Management (ECM) program. Working as part of a multidisciplinary team, you will ensure our members receive culturally responsive, person-centered care tailored to address their diverse health and social needs.

This role combines remote work, in-office responsibilities, and field engagements, with work arrangements tailored to meet program and member needs.

Requirements

Key Responsibilities:

1. Primary Point of Contact: Serve as the primary liaison for members, managing their care plans and ensuring seamless communication across the care team.
2. Care Plan Development: Collaborate with members, their families, and healthcare providers to create, implement, and regularly update personalized care plans.
3. Comprehensive Coordination: Work closely with other care managers, healthcare providers, and community resources to deliver integrated care and address social determinants of health.
4. Member Engagement: Provide education, guidance, and emotional support to members and their families to improve health outcomes and self-management skills.
5. Gap Identification: Identify gaps in care or services and collaborate with the ECM team to develop effective solutions.
6. Documentation: Maintain accurate, timely records of all interactions and services provided in compliance with HHN and ECM program requirements.
7. Team Collaboration: Offer guidance and support to other care team members, fostering a collaborative and cohesive approach to care.

Qualifications:

1. Experience: Significant experience in care management, particularly in community-based settings, with knowledge of Medi-Cal benefits and ECM requirements.
2. Person-Centered Approach: Strong empathy, cultural competence, and commitment to providing individualized care.
3. Teamwork: Ability to work effectively within a multidisciplinary team environment.
4. Communication Skills: Exceptional interpersonal and communication skills, with a focus on building trust and rapport with diverse populations.
5. Healthcare Knowledge: In-depth understanding of healthcare systems, community resources, and regulations.
6. Mobility: Willingness to travel within High Desert Areas for home visits and community engagement.
7. Bilingual Skills: Preferred to effectively communicate and serve our diverse member populations.

Health Insurance: Eligible for medical, dental, and vision insurance from the first of the month following or coinciding with your start date.

Paid Time Off: Sick time, paid holidays, and vacation time to support work-life balance.

Compensation and Incentives: Competitive salary with annual merit increases and quarterly bonus opportunities.

Flexibility: Work-from-home options several days a week.

Professional Growth: Opportunities for career advancement and continued professional development.

Heritage Health Network offers a supportive community and opportunities for professional growth, aiming to enhance both patient and employee experiences. Join us in making a lasting impact on community health.