Lead Care Manager

APA Family Support Services; San Francisco (CA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

APA Family Support Services seeks a Lead Care Manager to coordinate care for the ECM program. You will provide direct services, develop care plans, and advocate for clients across health and social services in San Francisco.

The role requires experience in care management, EMR usage, and strong communication. Office, telehealth, and field-based options are available; occasional travel may be needed.

Qualifications

• Demonstrated interpersonal skills to build trust with clients and families.
• Experience conducting home visits and outreach activities.
• Strong organizational abilities to manage schedules and care plans.
• Physical capability to lift/move up to 25 pounds as needed.

Responsibilities

• Assess client needs across physical/mental health, SUD, housing, and wellness.
• Develop and implement individual care/action plans with timely documentation.
• Provide services at home, office, telehealth, or field locations.
• Coordinate with healthcare professionals and community supports.
• Apply motivational interviewing, harm reduction, and trauma-informed care.
• Collaborate with hospital staff on transitional care planning.
• Engage clients through outreach, calls, mailings, and visits.

Skills

Interpersonal savvy

Home visits & outreach

Organization skills

Physical capability

Tools

EMR/EHRs/Care Management software

Job description

Full-time: 40hrs/wk (non-exempt)
Salary: $54,000-$58,000 annually with generous vacation and holiday leave,health, dental, vision insurance and retirement plan.

Locations:
APA/API North beach site- 10 Nottingham Pl, San Francisco, CA 94133

Reports to: Program Manager

Role Overview:

The Lead Care Manager (LCM) provides direct service, as well as coordinates care management and functions as a part of a “Care Team” for the Enhanced Care Management Program (ECM). The LCM oversees specific cases, coordinates health care benefits, provides education and facilitates client access to care in a timely and cost-effective manner. The LCM collaborates and communicates with clients, caregivers/family support persons, and other providers to promote wellness, recovery, independence, resilience, and empowerment, while ensuring access to appropriate services and maximizing client benefit. The LCM also serves as an advocate for clients, an active client of the interdisciplinary team, a liaison with other programs and external health and social service providers in the community.

Duties and Responsibilities:

Assess client needs in the areas of physical health; mental health; SUD; oral health; trauma-informed care; social supports; housing; vocational/employment; wellness; and refferal and linkage to community-based services and supports.

Oversee the development and implementation of the individual care plan/health action plan, ensuring all required documentation is completed accurately and within the timeframes established by the individual action plans.

Offer services where the client lives, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.

Connect clients to other social services and supports that are needed (e.g community support group).

With permission, coordinate/advocate on behalf of client with health care professionals (e.g PCP).

Utilize evidence-based practices, such as motivational interviewing, harm reduction techniques, and trauma informed care principles.

Work collaboratively with hospital staff regarding transitional care planning.

Conduct outreach and engagement activities to facilitate linkage to the ECM program, outreach and engagement consists of phone calls, mailed information, and field visits.

Accompany clients to office visits, as needed and appropriate.

Evaluate progress and update goals.

Provide mental health promotion.

Arrange transportation.

Complete timely documentation that meets program and health plan standards.

Attend weekly staff/team meetings and supervision.

Attend training as assigned (e.g ACES Certification).

KNOWLEDGE, SKILLS, & ABILITIES:

Interpersonal savy, demonstrated by the ability to interact with and influence people to establish trust and build strong relationships.

Ability to do home visits and outreach

Experience with usage of EMR/EHRs/Care Management software.

Strong organization skills and ability to manage and maintain a personal schedule.

Ability to lift and/or move up to 25 pounds withphysicalcapability to perform job-related duties

APA Family Support Services (APA) is a community-based organization that focuses on the prevention and identification of child abuse/neglect in the community. Our mission is to promote healthy children and families by providing family support services to prevent child abuse and domestic violence and to advocate for culturally competent services through education, community building, and leadership development.

We do this through case management and family support services at our family resource centers. By providing parents with a safe and welcoming place outside of their homes, they increase their social circles and have a forum to gain their voice.

APA is also the lead for API Family Resource Network (APIFRN).

APA Family Support Services is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.