Lead Care Coordinator - FHARPS

Columbia River Mental Health Services; Vancouver (WA); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

PTO

Career development allowance

Education time off

Job summary

Columbia River Mental Health Services is seeking a Care Coordinator Lead to support the Health Homes Department in SW Washington. You will coordinate care for individuals with chronic health conditions, provide outreach to community partners, and lead a team to improve health outcomes while ensuring cost-effective care.

Responsibilities include supervising staff, monitoring program goals, data collection for reporting and billing, and direct client service for a large portion of your time.

Qualifications

• Approximately 1-2 years of experience in social services with mental illness or chemical dependency preferred.
• Bachelor's degree in Social Work or related field preferred.

Responsibilities

• Lead and train care coordination team.
• Provide regular updates to management on coaching.
• Direct client services at least 75% of time.
• Monitor project goals and outcomes monthly.
• Collect and manage data for reporting and billing.
• Coordinate outreach with community partners.
• Assist participants with navigating the healthcare system.
• Coordinate same-day services and transportation arrangements.

Skills

Verbal communication

Written communication

Customer service

Collaboration

Assessment

De-escalation

Problem solving

Time management

Organization

Multitasking

Community outreach

Education

Bachelor's degree in Social Work

Tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Lives Change Here! We are GROWING…

Columbia River Mental Health Services provides comprehensive behavioral health and recovery services that transform the lives of children, adults and families in the communities of SW Washington. We are the largest and oldest not-for-profit provider of mental/chemical dependency treatment in southwest Washington with 200 employees and a history dating back to 1942.

Our Mission:

Providing behavioral health and recovery services that transform the lives of children, adults, and families in the communities of SW Washington.

Why Work Here?

CRMHS offers AMAZING benefits aside from health and wellness (medical/dental/vision etc.) Work life balance benefits: 11 total paid holidays per year, including 2 paid floating holidays available upon hire, 24 days of PTO days in the first year and only increases from there! Career development: $325 annual allowance for career development and education with an additional 40 hours of paid time off for career development/education! And so many More!

Salary Range: $28.47 To $30.84 Hourly

Starting Pay Range - $28.47 - $30.84 /hr

Summary:

Serve as a Care Coordinator Lead for the Health Homes Department.

Care Coordination services are provided to individuals referred by their Health Home or Managed Care provider as the result of one or more chronic health conditions. Services include Intensive Home Health Care Coordination, Low Level Care Coordination, Outreach and Screening, as well as completion of a Health Action Plan to assist individuals to receive care coordinated in a manner that will increase health plan compliance, improve health outcomes and reduce hospitalization.

Community Outreach responsibilities include maintaining on-going relationships with other community agencies that would refer to CRMHS for clinical services or would provide ancillary services to CRMHS clients. This includes individual and team meeting attendance as well as presentation to community groups including contract and governmental organizations as well as non-profit and health care clinics.

Care Coordinator Lead Duties include but are not limited to:

• Provide training and coaching to the team
• Provide Assistant Manager and Program Director with regular updates related to coaching provided by the team lead
• At least 75% of the times working in direct service of clients
• Conduct monthly monitoring of project goals and outcomes
• Collect and manage data for reporting and billing
• Attend internal and external Lead meetings as required
• MOC duties as assigned

The Care Coordinator Lead will work closely with contracted Health Homes and Health Plans to provide community-based services to improve overall health outcomes for individuals with a chronic health condition.

Services Provided by Care Coordinators include but are not limited to the following

• Initial contact and screening (to include several assessments) on all referred individuals utilizing appropriate tools and motivational interviewing techniques
• Assistance to participants on navigating the healthcare system
• Education on self-management health tools
• Coaching for participant/family to ensure he/she/they understand(s) the Health Action Plan
• Assistance to Participant/family on accessing community support groups and wellness education programs
• Coordinating and mobilizing treating and/or authorizing entities
• Actively managing referrals for services including when appropriate:
  • Facilitating same-day services
  • Scheduling appointments on the Participant’s behalf
  • Arranging Participant transportation to appointment

Community Outreach activities require organized and targeted contact with community partners. This includes marketing activities and coordination of care. Ability to create materials and presentations to individuals and groups regarding services available.

Minimum Qualifications:

• Approximately 1-2 years of experience in the social service field with mental illness or chemical dependency preferred.
• Bachelor's degree in Social Work, related field (preferred)

Skills and Abilities:

• Strong verbal and written communication skills with the ability to engage individuals experiencing serious mental illness, substance use disorders, homelessness, and criminal legal system involvement.
• Strong customer service orientation with a commitment to person-centered, recovery-focused care.
• Ability to establish and maintain collaborative relationships with clients, families, healthcare providers, housing providers, criminal justice partners, and community organizations.
• Demonstrated assessment, critical thinking, de-escalation, and problem-solving skills.
• Ability to work independently in community settings while maintaining effective communication with the treatment team.
• Strong organizational skills, time management abilities, and attention to detail.
• Ability to manage multiple priorities in a community-based behavioral health environment.
• Flexible, adaptive, and responsive to changing client and program needs.

Physical Requirements:

• Ability to stand, walk, bend, and remain active for extended periods during community outreach and client visits.
• Ability to drive and travel frequently throughout the service area.
• Ability to lift and carry up to 25 pounds occasionally.
• Manual dexterity sufficient to operate medical equipment, collect specimens, administer injections, and utilize computer systems.
• Ability to safely navigate community-based environments, including housing sites, shelters, hospitals, and correctional facilities.
• Work environment includes office, clinical, and community settings with potential exposure to infectious materials and behavioral health crises.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

EQUAL OPPORTUNITY EMPLOYER

CRMHS is committed to building an equitable and inclusive workplace where people from all backgrounds belong and thrive, and a culture that encourages, supports, celebrates and centers the diverse voices of our employees & clients. We believe that diversity is multivariate and includes race, ethnicity, gender & gender identity, sexual orientation, age, veteran status, disability, citizenship, national origin, familial status, genetics, religious beliefs, socioeconomic class, physical status, neurodiversity and parental status.