Lead Cafe

Books-A-Million; Barboursville (WV); Sur place; USD 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health coverage

Life insurance

401(k) matching

Paid time off

Employee discounts

Employee assistance program

Résumé du poste

Books-A-Million, Inc. is seeking a Café Lead to oversee daily café operations inside one of our Books-A-Million stores. You’ll craft Joe Muggs beverages to our quality standards, keep the café stocked, and support baristas in delivering great drinks and experiences to customers.

You’ll train new baristas, manage inventory, and maintain café conditions while promoting company initiatives and delivering exceptional service in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• 18 years of age or older.
• Strong verbal and written communication skills.
• Successful completion of all background screenings.

Responsabilités

• Craft Joe Muggs beverages to quality standards on every shift.
• Keep café stocked and running smoothly.
• Motivate baristas to meet café goals and service targets.
• Train and develop new baristas for skill growth.
• Manage weekly inventory and café maintenance tasks.
• Maintain Visual Merchandising guidelines for café items.
• Provide excellent customer service and promote company initiatives.

Connaissances

Customer service

Verbal & written communication

Technology comfort

Team coaching

Background screening compliance

Formation

High school diploma or equivalent

Outils

Café equipment

POS registers

Description du poste

About the Job

Great café products get people in the door. Great service is what brings them back—and as Café Lead, you make sure both happen every shift. You're the go-to expert behind the counter, crafting Joe Muggs beverages to our quality standards, keeping the café stocked and running smoothly, and helping the baristas around you grow. You don't just make great drinks. You help the team around you make them too. Ready to step up and share what you know? This role is based in the café of one of our Books-A-Million retail store locations, built for baristas who are ready to lead.

Role Summary

The Café Lead is responsible for ensuring the ongoing success of the café and its operation, including maintaining café conditions and training new baristas. Great service is the foundation here. You'll take ownership of the café's quality, conditions, and results, and help the baristas around you bring that same care to every drink, every transaction, and every customer.

Role Responsibilities

• Set the standard for every cup. Craft Joe Muggs beverages according to our quality standards and make sure those standards stay in place on every shift, so every customer gets a drink worth coming back for.
• Keep the café team connected and moving in the same direction by ensuring daily use of the Café Communication Binder, so every barista knows what's happening and what matters most.
• Bring energy to the café's goals. Motivate baristas to increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, and the level of customer service in the café and bookstore.

Team Development

• Share what you know and love by assisting Managers with the training and development of baristas, helping every barista build the skills and confidence to craft great drinks and great experiences.
• Keep the café stocked and ready to serve. Complete the Weekly Inventory Sheet and submit the final document to your District Manager, then complete the café supply order based on your inventory findings.
• Keep the café running at its best by managing the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion.
• Give customers something great to notice by maintaining Visual Merchandising guidelines for all café-related merchandise.

Customer Experience

• Make someone's day memorable. Provide the highest level of customer service to each customer, and successfully promote all Company initiatives with the same excitement you'd bring to recommending a great drink or café item.
• Create a café customers want to linger in. Monitor and maintain café conditions according to company standards, providing a clean workplace that includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building.

Additional Responsibilities

• Every café shift is different, and great cafés run on teammates who jump in wherever they're needed. Be someone your team can count on, on the busiest day and the quietest one.
• Performs other duties as assigned.

Role Qualifications

Required Qualifications:

• High school diploma or equivalent
• Customer service experience required
• 18 years of age or older
• Strong verbal and written communication skills
• Successful completion of all background screenings

Preferred Qualifications:

• Comfort with technology and transactions — using registers, café equipment, and other technology accurately, with strong cash handling skills and a willingness to learn new systems and processes.
• A genuine love of great coffee and food — with the curiosity to learn about our café offerings, ingredients, and what customers are excited to try next.
• An ownership mindset — taking initiative, making decisions with confidence, balancing multiple priorities, and following through on every commitment.
• A commitment to connection — building strong relationships and communicating clearly, in writing and in person, with customers, associates, and leadership.
• A passion for developing others — coaching the baristas around you so the whole café team serves with skill and confidence.

Work Environment & Expectations

Physical requirements:

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job

The Perks

At Books-A-Million, we're in the business of connecting people with stories—but our story starts with our associates. We believe that when our people feel supported, valued, and cared for, they're empowered to do their best work and create exceptional experiences for our customers.

• Competitive Compensation: Competitive pay with opportunities to earn performance-based incentives that recognize your contributions.
• Health & Wellness: Medical, dental, and vision coverage, along with Healthcare and Dependent Care Spending Accounts to help you care for yourself and those who depend on you.
• Financial Protection: Life insurance and disability coverage that provide peace of mind when you need it most.
• Retirement Savings: A 401(k) plan with company matching contributions to help you invest in your future with confidence.
• Paid Time Off: Generous paid time off so you can recharge, celebrate life's moments, and maintain a healthy work-life balance.
• Employee Discounts: Special discounts on books, gifts, toys, collectibles, and more—because we believe the things you love should be a little more accessible.
• Employee Assistance Program: Confidential counseling, resources, and support for you and your family whenever life brings unexpected challenges.

Benefit availability and eligibility are based on applicable requirements, including hours worked, employment status, position, and other plan-specific eligibility criteria.

When you join Books-A-Million, you're joining more than a workplace—you're becoming part of a team that believes in supporting one another, celebrating successes, and growing together as a community. We're proud to invest in our associates because when you thrive, we all do.

Equal Employment Opportunity (EEO) Statement

Books-A-Million is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sexual orientation and gender identity), age, national origin, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.