Lead Business Systems Analyst

Socket.dev; Pennsylvania; On-site; USD 94,000 - 151,000; Full time

Job summary

enGen is seeking an experienced Senior Business Systems Analyst to support the application product lifecycle, translating high-level needs into detailed capabilities and requirements. You will mentor others, manage complex cross-functional projects, and ensure delivery with regulatory awareness and quality outcomes.

In this role you will guide testing strategies, facilitate requirements walkthroughs, and work with customers, engineers, and vendors to optimize value and ROI.

Qualifications

• 7-10 years in IS/IT
• 3-5 years in Project Management
• 3-5 years in the Health Insurance Industry
• 3-5 years in the Healthcare Industry

Responsibilities

• Lead with customers, software engineers, architects and capability managers to capture capability needs and drive quality business solutions.
• Participate in full software development life cycle on agile scrum teams in roles such as Scrum Master, Business Technical Analyst, UI designer, Capability Manager, or Tester.
• Provide expert business/subject matter knowledge for complex projects and production activities, including new programs impacting systems.
• Ensure compliance to required standards and approvals throughout the project lifecycle.
• Interface with business areas, customers, partners, vendors, technical staff and project teams to maximize value and ROI.
• Support requirements testing activities to minimize defects and tie results to customer impact.
• Communicate status and document requirements, walkthroughs and sprint reviews clearly to stakeholders.
• Provide strategic direction in Product & Technology Solutions.

Skills

Analytical Skills

Problem-Solving

Communication Skills

Report Writing

SQL

Project Management

Customer Service

Leadership

Agile Methodology

Agile Project Management

Education

Bachelor's Degree in Business Management, Information Systems, or closely related discipline

Master's Degree in Business Administration/Management or Information Systems

Job description

Company :

enGen

Job Description :

JOB SUMMARY

This job supports one or more analytical aspects of the application product life cycle, including capability enablement with cross-team dependencies within a product scope. Uses significant independent judgement and discretion to collaborate with customers on the most complex issues in order to understand capability needs, gather project specifications, create business cases and cost sheet analysis, translate high-level business needs into detailed requirements for new capabilities (and change request/enhancements on existing capabilities), analyze data to determine business problems, trends, or opportunities for process improvements, create/execute test plans, provide root cause analysis and corrective action plan, verify delivery of customer needs, and ensure quality delivery. Identifies, documents, and resolves risks, defects and issues. Analyzes market trends for competitive insight to correlate into business value statements. Uses functional and organizational knowledge to mentor Associate, Intermediate, and Senior Business Systems Analysts, as well as others outside of immediate team. Leads project teams or actively participates as a SME on the most complex projects (cross functional, with potential regulatory risk exposure, customer service & financial impacts). Acts as face to the customer; primary customer contact; may negotiate project requirements versus resources with customer. Resolves the most complex issues (may involve multiple systems) and/or develops alternative solutions with understanding of potential regulatory risk exposure and customer service & financial impacts, ensuring that resolution addresses all potential impacts. Act as a SME on how the most complex new enhancement/applications are developed using an expert level of understanding of end-to-end processes and potential integration issues. Requires expert level of understanding the end systems impact of changes across enterprise-wide systems (including regulatory risk exposure, customer service & financial impacts).

ESSENTIAL RESPONSIBILITIES

• Lead in working with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively leading or acting as lead in given area of expertise on agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Provide required business and/or subject matter expertise on most complex issues for both project and production related activities, including new strategic programs or initiatives impacting current and existing systems.
• Ensure compliance to required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions. This includes providing alternative solutions, including vendor solution acquisitions, with maximum benefits while reducing cost (e.g. cost benefit analysis, pros/cons of solutions).
• Lead in supporting various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Provide thought leadership and strategic direction in Product & Technology Solutions.
• Other duties as assigned.

EDUCATION
Required

• Bachelor's Degree in Business Management, Information Systems, or closely related discipline

Substitutions

• None

Preferred

• Master's Degree in Business Administration/Management or Information Systems

EXPERIENCE

Required

• 7 - 10 years in IS/IT
• 3 - 5 years in Project Management
• 3 - 5 years in the Health Insurance Industry
• 3 - 5 years in the Healthcare Industry

Preferred

• 5 - 7 years in Process Improvement

LICENSES AND CERTIFICATIONS

Required

• None

Preferred

• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

SKILLS

• Analytical Skills
• Problem-Solving
• Communication Skills
• Report Writing
• SQL
• Project Management
• Customer Service
• Leadership
• Agile Methodolgy
• Agile Project Management

Language (Other than English)

None

Travel Required

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-Based

Teaches / trains others regularly

Rarely

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Rarely

Lifting: 25 to 50 pounds

Rarely

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

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Pay Range Minimum:

$94,200.00

Pay Range Maximum:

$151,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.