Lead Business Process Excellence Coach

Discover; Riverwoods (IL); Remote; USD 77,000 - 132,000; Full time

Job summary

Join a forward-thinking company where you can make a meaningful impact from day one. This role focuses on coaching and mentoring teams in lean management practices to drive business improvements. You’ll collaborate with diverse teams, instilling a culture of continuous improvement while managing risks and customer issues. If you have a passion for operational excellence and a desire to grow, this is the perfect opportunity to build a brighter future with a leading digital banking and payments firm.

Benefits

Paid Parental Leave

Paid Time Off

401(k) Plan

Medical, Dental, Vision Insurance

Short and Long Term Disability Insurance

Education Assistance

Commuter Benefits

Employee Stock Purchase Plan

Qualifications

• 4+ years in Operations, Change Management, or related fields.
• Experience in Continuous Improvement and Strategic Change Management.

Responsibilities

• Teach and coach lean management practices to business teams.
• Lead cross-functional process design sessions to identify gaps.

Skills

Operations Management

Change Management

Process Improvement

Problem Solving

Education

Bachelor's in Business Administration

Bachelor's in Information Technology

Tools

Blueworks Live

Job description

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do

Responsible for teaching, coaching and facilitating lean management practices and principles to business teams, in order to drive business impact while instilling a culture of continuous improvement.

Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Coach and mentor Process Excellence and Change Management for business teams by leveraging tools to instill a culture of lean, problem solving, and continual improvement. Mentor teams regarding process development, identification of efficiencies, risk reduction, and problem solving that provide business impact with measurable outcomes.
• Lead teams and/or cross functional process design sessions to identify and resolve gaps, risks, variation, and cycle time.
• Learn and adhere to DMS standard work, operational excellence standards, and process and control standards.

Qualifications You'll Need

The Basics

• Bachelors Business Administration and Management, Information Technology or related
• 4+ years of experience in Operations, Change Management, Process Improvement, Process Management, Business Technology, or related.

In Lieu of Education Experience

• 6+ years of experience in Continuous Improvement, Strategic Change Management, or related

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.
• No required movement about the work environment to complete the major responsibilities of the job.
• No
• Primarily performed indoors in an office setting.
• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

Bonus Points If You Have

• 4+ years Blueworks Live or similar tool
• Other: Lean Certifications: Lean Six Sigma, Black Belt or Green Belt

Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

#Remote

Application Deadline:

The application window for this position is anticipated to close on May-13-2025. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

Compensation:

The base pay for this position generally ranges between $77,500.00 to $131,500.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work.To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [e-mail] .Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.