Lead Business Analyst

Mi-Case; Phoenix (AZ); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Mi-Case, a leader in offender management software, seeks a Business Analyst Team Lead in the Phoenix area. You will guide a team of analysts, translate business needs into actionable plans, and ensure high-value project delivery across business units and tech teams.

You will mentor analysts, drive requirements gathering, and ensure alignment with organizational goals while coordinating with project managers on scope, timeline, and budget.

Qualifications

• Bachelor's degree required and 5+ years of BA experience.
• Proficiency in BA methodologies, tools, and documentation techniques.
• Strong analytical and communication skills with ability to present to stakeholders.
• Experience with Azure DevOps and agile development processes.
• PM knowledge and experience is advantageous.
• BA certification preferred but not required.

Responsibilities

• Lead and manage a team of business analysts with mentorship and guidance.
• Demo application functionality to clients and prospects.
• Develop and implement a long-term BA strategy aligned with goals.
• Allocate team resources to balance workload and expertise.
• Document complex processes, requirements, wireframes, and specs.
• Oversee quality of analyses and deliverables to meet requirements.
• Maintain strong stakeholder relationships and act as a point of contact.
• Collaborate with project managers and department leads for project execution.
• Identify and implement process improvements within BA function.
• Assist in change management, communicating impacts and benefits.
• Address escalations related to business analysis.

Skills

Leadership

Analytical thinking

Communication

Stakeholder management

Problem solving

Education

Bachelor's degree in business, finance, information technology, or related field

BA certification preferred (e.g., CBAP/CCBA)

Tools

Azure DevOps

Job description

Founded in 1992, Mi-Case is the industry leader in fully integrated offender management software solutions and provides industry expertise and consulting within Criminal Justice and Public Safety systems. Mi-Case leverages a unique combination of technical, functional and industry specialization as well as partnerships with key software vendors to deliver maximum value add projects.

About the Role

A Business Analyst Team Lead at Mi-Case will take on a pivotal leadership role within our organization, overseeing a team of business analysts and driving the delivery of high‑impact projects. This position requires a combination of advanced business analysis skills, team management expertise, and a strategic mindset to ensure that our business analysis function operates efficiently and contributes significantly to our organization's success. This role oversees a team of analysts, guiding them in analyzing business processes, gathering requirements, and documenting findings. This role involves mentoring team members, ensuring alignment with organizational goals, and facilitating communication between business units and technical teams. Strong leadership skills and the ability to translate business needs into actionable plans are essential for success in this role.

Responsibilities

• Team Leadership: Lead and manage a team of business analysts, providing guidance, mentorship, and support to ensure their professional growth and project success.
• Demonstrate Functionality: Assist in demoing application functionality to clients and future clients.
• Strategic Vision: Develop and implement a long-term business analysis strategy aligned with our organizational goals and industry best practices.
• Resource Allocation: Effectively allocate team resources for projects, balancing workload, and expertise to optimize project outcomes.
• Analysis and Documentation: Document complex business processes, requirements, wireframes, and specifications. Uncover opportunities for Improvement.
• Quality Assurance: Oversee the quality of analysis and deliverables, ensuring they meet business requirements and adhere to industry standards.
• Stakeholder Engagement: Maintain strong relationships with key stakeholders, acting as a point of contact for business analysis matters and advocating for the team's contributions.
• Project Coordination: Collaborate with project managers and other department leads to ensure seamless project execution, including scope, timeline, and budget management.
• Process Improvement: Identify and implement process improvements within the business analysis function to enhance efficiency and effectiveness.
• Change Management: Assist in change management efforts by communicating changes, impacts, and benefits to stakeholders.
• Escalation Handling: Address and resolve complex issues and escalations related to business analysis, using your expertise to resolve.

Qualifications

• Bachelor's degree in business, finance, information technology, or related field.
• 5+ years of experience in business analysis or a related role, demonstrating progressively increasing responsibilities.
• Proficiency in business analysis methodologies, tools, and documentation techniques.
• Strong analytical skills with the ability to translate complex business problems into clear and actionable requirements.
• Excellent communication and presentation skills, with the capacity to interact effectively with stakeholders at various levels of the organization.
• Experience utilizing software development design tools and processes such as Azure DevOps.
• Project management knowledge and experience are advantageous.
• Certification in business analysis preferred but not required.

Required Skills

• Ability to learn new domains and become an expert in the field.
• Strong computer and internet skills including all MS Office suite (Word, Excel, Outlook, PowerPoint).
• Must be efficient with strong attention to detail.
• Skills in organization and planning, demonstrated ability to work independently and exercise sound judgment and problem solving.
• Strong knowledge on agile software development methodology.
• Must be able to work across multiple projects, where necessary.
• Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences.
• Ability to control scope and manage stakeholder expectations.
• Advanced expertise in business analysis methodologies, tools, and documentation practices.
• Exceptional leadership and team management skills, including the ability to motivate and develop team members.
• Strong analytical and problem‑solving abilities, with a track record of driving successful project outcomes.

For candidates in the Phoenix Area, the expectation is that candidate will work three days per week at our Desert Ridge location.

Remote candidates can also be considered.