Lead Business Analyst

Global Business Ser. 4u; Lexington (KY); On-site; USD 90,000 - 140,000; Full time

Job summary

Global Business Ser. 4u is seeking a senior Business Analyst Lead to guide a team through the modernization of the Integrated Tax System (ITS). You will mentor analysts, coordinate requirements sessions, map data flows, and work with cross-functional teams to ensure successful delivery.

You will drive documentation, user stories, and functional specs while maintaining project artifacts and coordinating with the implementation partner and PMO. Lexington-based role with on-site collaboration.

Responsibilities

• Lead, mentor, and manage a team of business analysts, ensuring effective performance and professional development.
• Provide regular status updates and reports to project leadership.
• Actively facilitate and coordinate requirements gathering sessions with stakeholders to elicit, analyze, and document detailed business requirements for the modernization project.
• Analyze and map data flows within existing systems to propose data migration and integration strategies.
• Collaborate closely with the Project Manager to formulate and execute the plan with cross-functional teams.
• Use project tools such as Azure DevOps (ADO) and MS Teams to monitor, track, manage and report progress on deliverables.
• Support change management efforts by helping stakeholders understand the impact of modernization and facilitating training and adoption activities.
• Identify, document, and escalate risks and issues that may impact go-live goals.
• Perform process analysis by evaluating existing processes and workflows and identifying areas for improvement.
• Oversee the creation of clear user stories, use cases, and functional specifications to guide development and testing efforts.
• Ensure comprehensive project documentation, including requirements, design specs, test plans, and user manuals.
• Engage with implementation partner and DOR cross-functional teams to maintain stability and reliability of ITS.
• Conduct RCA sessions with the implementation partner to uncover issues and implement corrective measures.
• Identify opportunities for process enhancements across planning, cutover, and production support.
• Ensure changes are documented, tested, and approved before production deployment.
• Coordinate change requests and enhancements to minimize disruption to operations.
• Collaborate with the PMO to implement best practices and standards for better service delivery.

Job description

• Lead, mentor, and manage a team of business analysts, ensuring effective performance and professional development.
• Provide regular status updates and reports to project leadership.
• Actively facilitate and coordinate the requirements gathering sessions by collaborating with stakeholders to elicit, analyze, and document detailed business requirements for the modernization project.
• Analyze and map data flows within existing systems to propose data migration and integration strategies.
• Collaborate closely with the Project Manager to formulate and execute the plan, working in tandem with cross-functional teams.
• Utilize project tools such as Azure DevOps (ADO) and MS Teams action item boards to monitor, track, manage and report progress on respective deliverables.
• Support change management efforts by helping stakeholders understand the impact of modernization and facilitating training and adoption activities.
• Identify, document, and escalate risks and issues that may impact the project's go-live goals.
• Perform process analysis by evaluating existing processes and workflows and identify areas for improvement.
• Oversee the creation of clear and concise user stories, use cases, and functional specifications to guide development and testing efforts.
• Ensure the maintenance of comprehensive project documentation, including requirements, design specifications, test plans, and user manuals.
• Engage proactively with the implementation partner/vendor and DOR's cross-functional teams to uphold the stability, availability, and reliability of the newly implemented Integrated Tax System (ITS).
• Conduct, coordinate, or lead root cause analysis (RCA) sessions with the implementation partner to uncover underlying issues and implement corrective measures to prevent recurrence.
• Identify opportunities for process enhancements and efficiency improvements across implementation planning, cutover planning, and production support activities.
• Ensure changes are thoroughly documented, tested, and approved prior to deployment in the production environment.
• Coordinate change requests and enhancement initiatives to minimize disruptions to operational workflows.
• Collaborate with the PMO to implement best practices and standards aimed at enhancing service delivery and fostering customer satisfaction.
• Identify and mitigate risks associated with business analysis activities and project deliverables.