Lead Budtender - The Bud Whisperer

Cheech & Chongs Dispensoria; Whately (MA); On-site; USD 42,000 - 60,000; Full time

Job summary

Nectarize LLC is seeking a Lead Patient Service Provider (Budtender) to guide a team and ensure exceptional customer care in our dispensary. You will handle daily operations, cash and inventory, and compliance with state regulations while educating patients on strains and products.

Demonstrate strong communication, leadership, and a positive attitude, and help create a welcoming, informed experience for every guest in a fast-paced setting.

Qualifications

• 21 and Up
• 1–2 years experience in a dispensary, retail, or customer service environment preferred
• Excellent customer service skills with a warm, welcoming vibe
• Knowledge of cannabis strains, edibles, vapes, and concentrates
• Ability to motivate and lead a team to maintain compliance and accuracy
• Strong organizational skills for money, inventory, and schedules
• Clear, calm communication with patients, team, and management
• Ability to adapt to busy shifts and stay positive under pressure
• Willingness to learn and grow in a fast-changing industry

Responsibilities

• Open and close the store as Key Holder, ensuring security and procedures.
• Lead by example to demonstrate compliant handling of dispensary and payment processes.
• Manage cash handling, reconcile transactions, and process bank deposits.
• Collaborate with Inventory Lead to track stock and maintain freshness.
• Coordinate staff breaks to ensure smooth service during peak times.
• Resolve customer issues with calm authority and professionalism.
• Ensure proper product labeling and storage per regulations.
• Guide customers to suitable products and educate on strains, methods, and products.
• Process sales including cash and credit payments.
• Stay informed about the latest products and trends in the industry.
• Maintain a positive, welcoming environment for the team and customers.
• Pursue learning and growth opportunities and assist management as needed.

Skills

Customer service

Communication

Team leadership

Organization

Adaptability

Positive attitude

Cash handling

Inventory management

Job description

OUR MISSION

We believe that different perspectives ignite innovation and drive us forward. Our mission is to create a vibrant workplace where everyone feels seen, heard, and empowered to reach their full potential. We're passionate about equal opportunities, championing community engagement, and fostering an environment where open dialogue and mutual respect thrive. Just like how different strains bring their own unique highs, our diverse team infuses fresh ideas and perspectives into everything we do!

What You’ll Do, Man!

So check it out, as the Lead Patient Service Provider (Budtender), you’ll be workin’ under the cool supervision of the Store Management team, helping to keep everything chill and runnin' smooth. You’ll use your mad communication skills to talk to everyone – from the top of the chain to the people just walkin' in – and make sure all the patients get treated with love and respect, man. You’re gonna lead the crew by example, showin' 'em how to give top-notch customer service, keepin' things productive, efficient, and accurate, all while makin' sure everyone's havin' a good time. You’re key to makin' sure the dispensary vibe stays positive and the patients feel right at home.

What You’ll Be Gettin' Up To:

• Key Holder Status: You’re the one openin' and closin' up shop, keepin' things secure, man.
• Lead By Example: You’ll be helpin' the Store Management by leading by example to show the Team how to handle things the right way-compliant and accurate, ya know? You’ll be the one who sets the standard for dispensin' and payment processes.
• Money Stuff: Handle that cash, baby! You’ll be gettin' the register ready for the day, closing it down, reconcilin' cash and debit transactions, and doin' the bank deposit routine after a solid day of sales. You’ll also be countin' those sweet tips, man.
• Inventory Vibes: Workin' with the Inventory Lead to keep track of stock, makin' sure we’re stocked up and everything’s lookin' fresh.
• Staff Breaks: You’ll help coordinate break schedules so we’re always ready to roll and give customers that good service during the busy times.
• Problem Solvin': If something goes sideways, you’re the one to handle customer issues with some calm authority, man.
• Product Control: Gotta make sure everything’s labeled correctly and stored like the regs say, man. Compliance is key.
• Helping Customers: You’ll guide customers through the best product selection for their needs, recommendin' what’s right for them based on their vibe. You’ll also school 'em on different strains, methods, and products, like a pro.
• Cash & Credit: You’ll process sales and handle cash and credit payments like it's no big deal, man. You got this.
• Stayin' In the Know: Keepin' up with the latest products, strains, and trends in the industry so you’re always ahead of the game, man.
• Team Spirit: Keep a positive attitude and contribute to a fun, friendly, and welcoming environment for the whole crew.
• Learning & Growin': You’ll keep learning and growing, man, 'cause there's always more to know in this world.
• Other Duties: You’ll pitch in with whatever else management needs you to do, 'cause you’re down for whatever, man!

Qualifications:

• 21 and Up, Dude: Gotta be at least 21 years old to roll with us in this job, man. We’re all about keepin' it legal and smooth.
• Experience, Man: A minimum of 1-2 years experience in a dispensary, retail, or customer service environment is preferred, but if you’re cool and learn fast, we’re down to teach ya, man.
• Customer Service Pro: You’ve gotta know how to connect with people, keep 'em calm, happy, and informed. Your vibe needs to be warm and welcoming, no matter what.
• Knowledge of the Green, Man: You should know your strains from your edibles, your vapes from your concentrates. If you don’t know it all yet, you’ve got the passion to learn and keep up with all the new stuff out there.
• Team Leader, Dude: You’re not just part of the crew; you’re helpin' lead it. You’ve gotta know how to motivate others, keep things chill, and make sure everyone’s doin' their part.
• Organized and On It: You’ll be handling money, inventory, and compliance, so you’ve gotta be responsible and detail-oriented, man. We don't want no mix-ups.
• Great Communication Skills: Whether you’re talkin' to patients, your team, or management, you gotta be clear and calm. No stress, just smooth talkin'.
• Adaptable and Flexible: Things can get busy, man, so you’ve gotta roll with the flow and stay cool under pressure.
• Positive Attitude: We’re all about good vibes, so you’ve gotta bring that positive energy to the team every day, man.

Physical Requirements:

• Standin' on Your Feet, Dude: You’ll be on your feet for most of the day, movin' around the dispensary, helpin' customers, and keepin' things in order. So you gotta be ready to stay on your feet for long periods, man.
• Liftin' and Movin', Baby: You might need to lift some boxes or products, so you should be able to handle up to 30 pounds without breakin' a sweat. No biggie, man, just keep it chill.
• Reach and Stretch, Man: Sometimes you’ll need to reach up high or bend down low to grab products, so you’ve gotta be able to stretch and move with ease, ya know? Flexibility's key.
• Fast on Your Feet: Whether it's a busy rush or a little downtime, you’ve gotta move quickly when needed, man. Being nimble on your feet helps keep everything runnin' smooth.
• Vision, Man: You’ll be handling products, cash, and labeling stuff, so you gotta have clear vision to make sure everything’s right. Whether it's up close or a little further away, you gotta be able to see what's going on.
• Good Hearing, Man: You’ll be talkin' to people, so you gotta hear what they're sayin' clearly, even if there's some background noise. Communication's key, man.

Nectarize LLC is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment, and we embrace diversity in all its forms. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other status protected by applicable law. We are committed to ensuring that all individuals have an equal opportunity to thrive in the workplace.