Lead Budtender

Essential Employment Services, LLC; Hartford (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Essential Employment Services, Inc is seeking a Retail Personal Service Provider Lead to guide dispensary operations, lead by example in customer service, and ensure compliance and efficiency in daily activities.

You will train PSPs, manage cash handling and POS transactions, and educate customers on cannabis products and consumption methods while maintaining a welcoming team environment.

Qualifications

• Minimum 2-3 years of experience in a dispensary or customer service in cannabis
• Strong understanding of cannabis products, strains, consumption methods, and effects
• Ability to educate customers and team members on cannabis topics
• Proven ability to lead by example and motivate team members

Responsibilities

• Serve as Key Holder by opening and/or closing the dispensary
• Assist Store Management Team in training PSPs and ensuring compliant, accurate dispensing and payments
• Handle cash deposits, reconcile cash and debit transactions, and record daily cash tips
• Participate in inventory management and restocking as directed by Inventory Lead
• Coordinate staff break schedule to maximize customer support during peak times
• Troubleshoot customer service issues professionally and authoritatively
• Ensure products are labeled and stored per regulatory standards
• Assist customers with product selection and provide recommendations
• Educate customers on strains, products, and consumption methods
• Process sales transactions and handle cash and card payments
• Stay updated on new products, strains, and industry trends
• Maintain a positive, welcoming team environment
• Participate in ongoing education and professional development
• Other duties as assigned by management

Skills

Leadership experience

Customer service excellence

Communication skills

Cannabis product knowledge

Cash handling

POS system operation

Team coordination

Tools

POS system

Job description

Job Description

What You'll Do!

As a Retail Personal Service Provider Lead, you will work under the direct supervision of the Store Management team. Your role will involve using your exceptional communication skills to liaise with all levels of the organization and ensuring that all patients receive a high level of customer satisfaction. You will be expected to lead by example in terms of customer service skills, motivating those around you to ensure the dispensary operates efficiently, productively, and with a high degree of accuracy. Your role will be crucial in ensuring that patients feel valued and respected, and that they receive the best possible service when interacting with the dispensary.

Job Responsibilities:

• Serve as Key Holder by opening and/or closing the dispensary
• Assist Store Management Team in training of PSP's, assuring they are dispensing and processing payments compliantly and accurately.
• Engage in cash handling activities, such as preparing register drawers for dispensary opening; closing and reconciling cash and debit transactions for dispensary closing; preparing daily bank deposits of previous day's sales; counting and recording daily cash tips
• Participate in store inventory management and restocking as directed by Inventory Lead
• Assist Store Manager in coordinating staff break schedule that maximizes customer support during busier times
• Troubleshoot customer service issues with professionalism and authority
• Ensure that all products are accurately labeled and stored according to regulatory compliance standards.
• Assist customers with product selection and provide recommendations based on their preferences.
• Educate customers on different strains, products, and consumption methods.
• Process sales transactions and handle cash and credit card payments.
• Stay up to date on new products, strains, and industry trends.
• Maintain a positive attitude and contribute to a fun and welcoming team environment.
• Participate in ongoing education and professional development as needed.
• Other duties as assigned by management.

Qualifications

• Must be at least 21 years old, as required by state law.
• Minimum of 2-3 years of experience working in a dispensary or in a customer service role within the cannabis industry.
• Previous leadership or supervisory experience is preferred.
• Strong understanding of cannabis products, strains, consumption methods, and their effects.
• Ability to educate both customers and team members on a wide variety of cannabis-related topics.
• Ability to provide exceptional customer service, resolve issues professionally, and create a welcoming environment for all patients and customers.
• Proven ability to lead by example, motivate team members, and ensure the dispensary operates efficiently and smoothly.
• Strong verbal and written communication skills.
• Ability to interact effectively with customers, team members, and management.
• Understanding of and adherence to local and state cannabis laws and regulations, including ID verification and product compliance.
• Ability to keep the dispensary organized, handle multiple tasks simultaneously, and manage time effectively.
• Experience operating a point-of-sale (POS) system and handling cash, debit, and credit transactions accurately.
• Ability to work well within a team and collaborate with other budtenders and dispensary management to ensure smooth operations.
• Willingness to work evenings, weekends, and holidays, as needed, in a dynamic retail environment.
• Ability to handle customer complaints or issues with professionalism and authority while maintaining a positive environment.
• Ensuring accurate product handling, labeling, and inventory management to meet compliance standards.

Physical Requirements

• Standing for Extended Periods: Must be able to stand for long periods of time, as the position involves being on your feet for most of the workday.
• Lifting and Carrying: Ability to lift and carry up to 30 pounds of products, boxes, or supplies, and assist with inventory management and restocking.
• Reaching and Bending: Must be able to reach, bend, and squat to access products on shelves, display cases, or storage areas, both at ground level and higher shelves.
• Manual Dexterity: Ability to handle cash, credit card transactions, and inventory products with precision. You'll also need to be able to open and close containers or packaging, label products, and operate a point-of-sale system.
• Climbing or Stooping: Occasional use of ladders or step stools may be required to access products on high shelves.
• Walking: Must be able to walk around the dispensary, assisting customers, checking inventory, and maintaining a clean and organized environment.
• Clear Vision and Hearing: Must have good vision to accurately read labels, process transactions, and ensure product details are clear. Good hearing is necessary for communication with customers and team members in a busy environment.
• Adaptability to Environment: Must be able to work in a fast-paced, high-energy environment, adjusting to fluctuating customer flow and tasks throughout the day.

This job description outlines the general nature and level of work performed by individuals in this role. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove job duties as deemed necessary.

Equal Opportunity Employer:

Essential Employment Services, Inc is an equal opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment, and we embrace diversity in all its forms. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or any other status protected by applicable law. We are committed to ensuring that all individuals have an equal opportunity to thrive in the workplace.

Cannabis, dispensary, Budtender, Recreational, Marijuana, Weed, Cultivation, Cannabis dispensary, customer service, retail sales, cash handling, point-of-sale, product knowledge, order fulfillment, online orders, curbside pickup