Lead Barista (Full Time)

Rivers Casino; Des Plaines (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Rivers Casino is seeking experienced Food and Beverage professionals to provide exceptional guest service and manage daily operations. This role requires strong communication skills and the ability to work in a fast-paced environment. Opportunities for medical benefits, career advancement, and a supportive team culture are included.

Benefits

Medical, Dental, Vision, and Life Insurance

401K – 4% match to 5% Team Member Contribution

$1 Daily Meals

Earn up to 18 Days of Paid Time Off Your First Year

Free Shuttle from Rosemont’s Blue Line Station

Free Parking On-Site

Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren

Tuition Reimbursement

Fitness/Gym Reimbursement

Leadership Training & Career Advancement Programs

Qualifications

• 2-3 years in Food and Beverage operations in hospitality.
• Ability to remain a positive role model under pressure.
• Excellent communication skills required.

Responsibilities

• Ensure guests are served promptly and courteously.
• Manage staffing levels for forecasted volume.
• Execute outlet operations and maintain sanitation standards.

Skills

Customer Service

Conflict Resolution

Communication

Teamwork

Tools

Microsoft Office

Job description

WALK-IN WEDNESDAY

Interview on the spot!

Every Wednesday from 12 PM - 2 PM

2500 E. Devon Ave | Des Plaines , IL 60018

Free Parking / Free Shuttle from the Rosemont Blue Line Station

• Ensures all guests are served in a prompt, professional, and courteous manner. Builds relationships with guests to deliver superior service to our guests.
• Ensures proper staffing for forecasted volume and budgetary guidelines.
• Possesses excellent conflict resolution skills. Communicates any problems or concerns to Manager or other departments as needed.
• Cultivates and enforces company and department policies and procedures. Notifies and trains team members on any changes in policy and procedure.
• Maintains thorough communication between shifts.
• Works well as a team with leaders within Food & Beverage and throughout the property to ensure proper communication.
• Assists with new TM training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed, provides feedback to outlet supervisor on TM performance during shift
• Executes outlet operations during scheduled shifts, organizes opening and closing duties as assigned.
• Follows Starbucks operational procedures regarding quality beverages, whole beans, and food products by adhering to all recipe and presentation guidelines.
• Follows up with baristas during the shift to ensure the delivery of excellent guest service.
• Discovers and responds to customer needs.
• Maintains a constant awareness of services, promotions, and events offered at Rivers and communicates this information to all team members.
• Maintain high sanitation standards and ensures all Board of Health regulations are adhered to.
• Maintains sufficient materials and products in the work location.
• Sets high standards by complying with all departmental rules, policies, and procedures.
• Ensures that all Team Members are treated in a fair and consistent manner.
• Attends all Management training sessions and seminars as prescribed.
• Performs any other duties as specified or assigned by any Food and Beverage Manager, Vice President of Food and Beverage or any member of the Executive Management.

Job Requirements:

• Two (2) to three (3) years in Food and Beverage operations, preferably in a gaming/hospitality environment
• Ability to uphold demeanor and remain a positive role model in stressful situations.
• Ability to work under pressure to meet deadlines.
• Ability to work flexible shifts, hours, and days of the week, including holidays and weekends.
• Adequate knowledge of beer, wine, and spirit offerings and industry trends is required.
• Ability to obtain and maintain all necessary licensing.
• Must be able to lift and/or move objects up to 40lbs.
• Must be able to use a computer and fluent in Microsoft Office applications.
• Must be able to understand and communicate Material Safety Data Sheets to all team members.
• Must possess a cooperative, helpful, and friendly nature.
• Must possess excellent communication skills, verbal and written.
• Possesses complete knowledge of all procedures related to the job.

Perks that Work!

• Medical, Dental, Vision, and Life Insurance
• 401K – 4% match to 5% Team Member Contribution
• $1 Daily Meals
• Earn up to 18 Days of Paid Time Off Your First Year
• Free Shuttle from Rosemont’s Blue Line Station
• Free Parking On-Site
• Rivers Casino Scholarship Program for Team Members and their Children/Grandchildren
• Tuition Reimbursement
• Fitness/Gym Reimbursement
• Community Volunteer Opportunities
• Leadership Training & Career Advancement Programs
• Team Member Exclusive Discounts

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.