Lead Barista - FT

Barnes & Noble Booksellers, Inc.; New York (NY); On-site; Full time

Job summary

A leading company in the cafe industry is seeking a lead barista to create exceptional customer experiences. This role involves coaching baristas, achieving sales goals, and ensuring high-quality service. The ideal candidate will have strong leadership skills and a passion for customer service.

Qualifications

• Experience in training employees.
• Solid knowledge of cafe operations and standards of service.

Responsibilities

• Model the cafe customer experience and train baristas.
• Support positive sales results and ensure operational standards.
• Engage customers through sales initiatives and promotions.

Skills

Customer Service

Leadership

Communication

Education

Senior Barista Experience

Job description

NY - Carle Place - Country Glen Center - 2216

Classification

Full-Time

Job Summary

As a lead barista, you create an exceptional customer experience by sharing your passion and enthusiasm for the Cafe with every interaction. You act as a deputy to the cafe manager (CM), coaching, inspiring, and supporting an environment for baristas to grow and develop. Your leadership helps achieve sales goals and operational efficiencies. You work closely with the CM to strategize and analyze team efforts, ensuring high-quality beverages and food for memorable customer experiences. Your role emphasizes putting the customer first in all aspects of service.

What You Do

1. Model the cafe customer experience by providing consistent, friendly, and personalized service, setting an example and training baristas on delivering first-class service.
2. Create a welcoming cafe environment with a well-stocked bake case, neat merchandise displays, and a team that greets all customers with a smile.
3. Understand customer preferences and provide operational recommendations to enhance service quality.
4. Support positive sales results through efficient ordering and understanding the connection to operations and the P&L.
5. Coach and give feedback to fellow baristas in partnership with the CM to identify growth areas and link results to service quality.
6. Solve problems efficiently, supporting others by removing obstacles.
7. Engage customers through sales initiatives like sampling, promotions, and the Cafe Mobile App.
8. Assist with visual merchandising standards in collaboration with the CM.
9. Ensure operational standards, safety, and health codes are met promptly and correctly.
10. Protect company assets by executing loss prevention procedures accurately.
11. Communicate effectively with the team, providing fair feedback and respectful accountability.
12. Work physically in the cafe, including standing, bending, lifting, climbing, and operating espresso machines, as well as on the sales floor as needed.

Knowledge & Experience

1. Understand the cafe business and profitability factors.
2. Possess solid knowledge of cafe operations and standards of service.
3. Make sound decisions and prioritize effectively.
4. Demonstrate confidence and productive work results.
5. Experience in training employees.
6. Organize, plan, and delegate work efficiently.
7. Communicate effectively and collaboratively within the team.
8. Provide honest and respectful feedback.
9. Have prior exemplary experience as a senior barista or barista.

Expected Behaviors

1. Prioritize customer experience above all else.
2. Continuously develop deep knowledge of the cafe and market.
3. Support business results and understand financial aspects.
4. Enjoy working with people and value team members.
5. Be well-organized and manage time effectively.
6. Adapt well to a dynamic work environment.
7. Persevere confidently through challenges.
8. Use good judgment and make sound decisions.
9. Stay calm and focused during busy periods.
10. Motivate and recognize team members.
11. Take responsibility for actions and be patient and a good listener.
12. Set and achieve goals, motivating the team to meet expectations.
13. Maintain a positive attitude and show leadership qualities.
14. Be open to feedback for personal growth.

Notes

An employee in this position can expect an hourly rate starting at $20.50.