Lead Barista Cincinnati, OH

Just Love Coffee Cafe; Cincinnati (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player in the coffee sector is seeking a Lead Barista who is passionate about delivering exceptional customer service. In this pivotal role, you will oversee the front end of the cafe, ensuring that operations run smoothly and efficiently. Your leadership will inspire team members to provide a welcoming atmosphere while maintaining high standards of quality and service. This position is perfect for someone who thrives in a fast-paced environment and is eager to contribute to a team dedicated to creating memorable guest experiences. Join a company that values integrity, enthusiasm, and a commitment to excellence in every cup of coffee.

Qualifications

• Ability to learn quickly and apply knowledge effectively.
• Strong team-oriented mindset with good work habits.

Responsibilities

• Lead team members to ensure efficient cafe operations.
• Create positive guest experiences through high service levels.

Skills

Customer Service

Team Leadership

Communication Skills

Problem Solving

Integrity

Energy and Enthusiasm

Job description

Just Love Coffee Cafe Overview
Just Love Coffee Cafe is the specialty coffee cafe that goes the extra mile to serve our customers food and coffee that is of the highest quality. Our customers are the reason we are here and we want them to know they are welcome and part of the family.

Position Overview
In your position as Lead Barista, you will be responsible for partnering with the GM to lead team members and to ensure the front end of the cafe runs quickly and at the level set by the company. You will oversee the activities of the other baristas, runners, and staff when they are in the front of the cafe. You need to work at a purposeful pace keeping high quality and excellence in mind. Your position is critical to the successful operation of the restaurant and you will play a key role in supporting both the operational staff and superior customer experience.

Key aspects of the position

1. Create a positive guest experience by providing a high level of service.
2. Ensure all team members engage in conversations with guests to understand their needs and exceed their expectations.
3. Plan, identify, communicate, and delegate responsibilities to team members to ensure excellent operations are consistently achieved.
4. Manage the ordering process to ensure all beverage, retail, and paper items remain stocked in needed quantities for service.
5. Provide actionable feedback in areas where performance does not meet Just Love standards and continually develop communication and leadership skills to more effectively help improve performance.
6. In situations where feedback has been delivered and performance has not improved, escalate the behaviors to the general manager and discuss next steps.

Skills, experience and abilities required

1. Interest and ability to learn, catch on quickly, and apply what you have learned.
2. Energy, enthusiasm, and a passion for Just Love Coffee Cafe.
3. Coachable, teachable, and team-oriented mindset.
4. Good work habits; do what you say you will do, follow up when you say you will do it. Lead by example.
5. Integrity and honesty.
6. Smile and interact with guests.

Expectations/Benchmarks

1. Run successful shifts including hitting the targeted ticket times.
2. Knowledge of all menu items, including food.
3. Generate sales growth by consistently delivering a positive guest experience and executing local restaurant marketing and catering initiatives.
4. Initiate corrective actions when there are guest issues.

Reports to: General Manager

Probationary Period: Your first 90 days will be a probationary period. You are an At-Will employee and the company or you may terminate your employment for any reason during this time period.

Training: We will provide you with a written training manual outlining all aspects of your job and a training outline. This will be a logical progression of training so that all aspects of your position are covered. We will work with you daily to ensure you are properly indoctrinated with our processes, procedures, and the fundamental workings of our company.

Compensation: Your position description and compensation plan may be changed at management’s discretion to support business objectives. Any changes will be communicated prior to a new payroll period starting. A payroll period is a two-week period that the company pays on every other.

Apply Today!